Refund for $14.99 Freelance Plus charge

[#1]

Hi, Upwork

I want to downgrade my plan back for Freelancer Basic; can I refund my $14.99?  It was just charged 2 days ago. 

Thanks, 

Genevieve

[#2]

Hi GENEVIEVE,

We'll have one of our agents reach out to you via a support ticket to assist you with your request. 

Thank you for reaching out to us.