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Ma Ellen D wrote:
Also, my only problem with my work diary is my very low activity per screenshot, because again, when I worked at those times, my computer keeps on lagging as my internet is not in a stable, I had to wait for a bit to type in and research and do my job.
I've used the time tracker in places where the Internet cut in and out a dozen times a day, but it keeps on working even if you're offline; it still records screen shots and I could still enter memos, it's just that the online work diary won't update until you're back online (it then happens automatically). So, if you were tracking your time properly, there should be no problem. But if you needed the Internet in order to do the job, then you should have turned off the time tracker while you weren't working; the client can't be expected to compensate you for the times when you weren't doing anything.
Sounds like she is referring to slow internet and a browser that wont respond rather than issues with the time tracker.
As for whether he can get a refund from an hourly question I believe it depends. If the money is in review then he/she quite possibly can, if the money is in your account then possession is 9/10ths of the law. I think clients can open disputes up to 180 days after billing dates if they wish, but you would likely have to really drop the ball for that to happen.
I think the best advice is not to sweat it. Whilst there are some really bad clients on here there are also ones who empathise and understand the effort you put in is rarely reflected by clicks on the timetracker. Communicating this to your client in the event that he/she is unhappy would be the best course of action.
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