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Refund issue

The client is now requesting a 50% refund. After deducting Upwork fees, my total earnings amount to $409. How can I calculate the actual amount I'll be refunding, and what is the procedure for this? Should I transfer funds to PayPal first and then to Upwork to minimize unnecessary expenses? I'm unfamiliar with this process and seeking guidance

Community Manager
Community Manager

Hi Asad,


I would be happy to share more information. To issue a refund you need to follow the steps below. 


  1. Go to My Jobs > All Contracts and click the contract title. If the contract has ended, select the Include closed contracts checkbox at the top of the page
  2. Choose the Give a refund button from the (...) options menu
  3. Choose the amount to be refunded and select Give Refund


You must issue all refunds within the Upwork platform. Refunding a client off of Upwork is against our Terms of ServiceYou can find more information in this help article

~ Nikola
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