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Refund on credits purchased

I say this based on the fact that I feel I am not properly represented to potential clients; at least the few (if any)  actually see my proposals. By being represented I am referring to the fact that my profile only states 6 jobs being completed and earnings of $1,400. To me this would not impress a client as much as what the profile should actualy say which is 51 jobs and $50,000 plus in earnings.


My other issue is I still have not heard back from Upwork CS in a week, despite requests for an update. I just wanted a simple message saying "don't worry we didn't forget about you". Although I don't know why it should take so long to resolve this issue.


Another thing is it is preventing me from disolving the agency and simply working as a freelancer. I do not want to close the agency until the issue is resolved since all of the projects and earnings are present on the agency tab of my profile.


Thank you


Community Manager
Community Manager

Hi Jeffrey,


I'm sorry to hear about all that and for the delay in getting an update on your support ticket. I followed up with the team handling your case and one of our team members already provided an update to your open ticket.


Thank you.

~ Aleksandar
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