Refund problem with the client

[bdf43987]

Recently, I worked with client who did not feel satisfied with my work and ended the contract. I don't know what reason he chosen for cancellation but I ended for client did not want work to be completed. I promised to refund if he'd pay but he did not pay a penny. After 2 days when he got invoice of my job hours billed, it was shown paid to me at the client end's end but actually it wasn't. So, basically the client was misunderstood and he requested refund. I, unknowingly. Refunded the amount but I did not know that he had not paid but yet requested refund. The amount that was billed to client is still being shown in the review which I check my reports. Now I have lost double amount and I have got negative balance. I need help!

[g_vasilevski]

Hi Kelash,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your funds. Thank you.