Refund question

[rk19981203]

I have an hourly contract with a client. They did not update their payment plan so the contract was suspended and 1 week of payment was refunded to them. Afterwards, they updated the payment plan and the contract was active again. I told them about the refunded amount so they could take note and pay a bonus in the next payment to make up for it, but they said that they are getting a message that the amount that was automatically refunded has now come back to me.

is that possible? I thought that once an amount is refunded it can not be returned.

[bstojadinovic]

Hi Ramsha,

That is correct. Funds that were reversed will not be automatically returned. As our team advised you withing this support ticket, please ask your client to make a bonus payment to you for the amount reversed.

Thank you!