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Georgios's avatar
Georgios K Community Member

Refund to client without previous notice and agreement

I gave a refund to a client with invoice number 454127571 without previous notice and my agreement. How can that happen? This client has many different contracts with me, and all of these are hours of real work. Her contracts are suspended, but I do not know how can that have an impact on me, nevertheless, she had again suspended contracts in the past but always reactivate them.

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Avery's avatar
Avery O Community Manager

Hi Georgios, 

I apologize for the delay as we had to look into this for you. The Customer Support Team has reached out to you directly through an email support ticket to assist you further with your concerns. 


~ Avery

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Avery's avatar
Avery O Community Manager

Hi Georgios, 

I apologize for the delay as we had to look into this for you. The Customer Support Team has reached out to you directly through an email support ticket to assist you further with your concerns. 


~ Avery