Refund unplanned

[ngwakwa1]

Unauthorised Refund

I have just recieved an email from Upwork stating that I have refunded a client the monies he paid me after (very long and work hard) . I did not authoirse this nor apparently did he. I knwo the work was well received and client approved the escrow funds and they were in pending for security period 

can you help me please with this

[yofazza]

What was the work?

[tinker_bell3]

Hi Makwaya,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.