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shihab-nymur
Community Member

Refund

I just bought 40 connects. Now, I want to cancel this purchase and also want to upgrade to the plus membership. Is it possible to cancel this purchase?

8 REPLIES 8
prestonhunter
Community Member

re: "Is it possible to cancel this purchase?"

 

No, it is not possible.

 

Nor is there any need to cancel the purchase.

 

If you upgrade to a plus membership, all of the connects you purchased before doing so will be retained.

It's strange that my account has just only 2 connects now.  Why didn't they add connects after buying it?


Preston H wrote:

re: "Is it possible to cancel this purchase?"

 

No, it is not possible.


This is not correct.

 

I think you may find that considering it is a legal right, it will be possible to cancel. I am a little puzzled why you would claim otherwise.

 


Nymur R wrote:

It's strange that my account has just only 2 connects now.  Why didn't they add connects after buying it?


Your payment likely didn't go through

The amount has been cut already. Why the payment didn't go through?


Nymur R wrote:

The amount has been cut already. Why the payment didn't go through?


Wait for Support to contact you, they can figure it out with and for you.

Thank You. Petra.

BojanS
Community Manager
Community Manager

Hi Nymur,

 

We'll have one of our agents reach out to you via a support ticket to advise you reqarding this request.

 

Thank you for reaching out to us. 

~ Bojan
Upwork

Thank You

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