Refund

[lyarmolinets]

Hello,

Can somebody explain how the refund prosses works? My client- lovely lady, and I both new on this platform. She told me that she overpaid. She didn't understand charges and added tip equal to the price of the job segment. So far, I received the correct payment. But after she reached out again today, I notice that one more payment from her is pending. What should I do? How should I start refund prosses? 

Thank you! Larisa

[wescowley]

Open the contract from your "My Jobs" page and then click the "..." menu. There's a refund option there. 

My suggestion would be to wait until the funds are in the "Available" section of your Reports page just to make sure both payments actually went through.

[lyarmolinets]

Thank you! Can my client do something on fer end?

[wescowley]

I believe there's a "request a refund" on that same menu on the client view, which will send you a request to approve it. But, again, I would suggest that you not approve that until you see the extra money land in your "Available" bucket.

[lyarmolinets]

Thank you!