Refund

[tzsolt99]

Hi,

I got a notification about a refund from an hourly contract. The contract was some days ago on hold, the client said that the reason of the problem was that he didn't have enough money on his card, but he said that he will solve it. Now I got an email about a refund which I haven't done. I have read that in case of adding time manually can happen something like this, but I have used just the Time Track app. Could anyone help me please or give an explanation for why this happened?

Regards,
Zsolt

[BojanS]

Hi Zsolt,

I'm sorry to hear about this. On hourly contracts when a client fails to pay for the hours logged by the freelancer and those hours don't meet the requirements for Hourly Protection, the payment may be reversed. Please, check out this article for more information.

We'll have one of our agents reach out to you via support ticket with more information.

Thank you.

[joansands]

Did you put something in the memo field of the time tracker to indicate what you were working on?