Refund

[fae7d79f]

Hello,

I recieved an email stating that I refunded my client $72.50. Can you please explain why this happened?

Thank you! 

[romansurikov]

Hello Meghan,

In most cases it happens when client didn't paid to UpWork and some of hours loged wasn't qualify for payment protection. You can read details here: https://support.upwork.com/hc/en-us/articles/211068288-Hourly-Protection. 

[BojanS · Accepted solution]

Hi Meghan,

Unfortunately, when the client fails to pay for hours logged by the freelancer, any hours that aren't covered by Upwork Hourly Protection may be reversed. 

The team will also be reaching out to you directly via email with more information about your specific account.

Thank you!