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Refund

shihab-nymur
Active Member
Nymur R Member Since: Dec 4, 2019
1 of 9

I just bought 40 connects. Now, I want to cancel this purchase and also want to upgrade to the plus membership. Is it possible to cancel this purchase?

prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
2 of 9

re: "Is it possible to cancel this purchase?"

 

No, it is not possible.

 

Nor is there any need to cancel the purchase.

 

If you upgrade to a plus membership, all of the connects you purchased before doing so will be retained.

shihab-nymur
Active Member
Nymur R Member Since: Dec 4, 2019
3 of 9

It's strange that my account has just only 2 connects now.  Why didn't they add connects after buying it?

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
4 of 9

Preston H wrote:

re: "Is it possible to cancel this purchase?"

 

No, it is not possible.


This is not correct.

 

I think you may find that considering it is a legal right, it will be possible to cancel. I am a little puzzled why you would claim otherwise.

 


Nymur R wrote:

It's strange that my account has just only 2 connects now.  Why didn't they add connects after buying it?


Your payment likely didn't go through

shihab-nymur
Active Member
Nymur R Member Since: Dec 4, 2019
5 of 9

The amount has been cut already. Why the payment didn't go through?

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
6 of 9

Nymur R wrote:

The amount has been cut already. Why the payment didn't go through?


Wait for Support to contact you, they can figure it out with and for you.

shihab-nymur
Active Member
Nymur R Member Since: Dec 4, 2019
7 of 9

Thank You. Petra.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
8 of 9

Hi Nymur,

 

We'll have one of our agents reach out to you via a support ticket to advise you reqarding this request.

 

Thank you for reaching out to us. 

~ Bojan
Upwork
shihab-nymur
Active Member
Nymur R Member Since: Dec 4, 2019
9 of 9

Thank You

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