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Refund

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Active Member
Larisa Y Member Since: Jul 15, 2020
1 of 5

Hello,

Can somebody explain how the refund prosses works? My client- lovely lady, and I both new on this platform. She told me that she overpaid. She didn't understand charges and added tip equal to the price of the job segment. So far, I received the correct payment. But after she reached out again today, I notice that one more payment from her is pending. What should I do? How should I start refund prosses? 

Thank you! Larisa

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Community Guru
Wes C Member Since: May 3, 2019
2 of 5

Open the contract from your "My Jobs" page and then click the "..." menu. There's a refund option there. 

 

My suggestion would be to wait until the funds are in the "Available" section of your Reports page just to make sure both payments actually went through.

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Active Member
Larisa Y Member Since: Jul 15, 2020
3 of 5

Thank you! Can my client do something on fer end?

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Community Guru
Wes C Member Since: May 3, 2019
4 of 5

I believe there's a "request a refund" on that same menu on the client view, which will send you a request to approve it. But, again, I would suggest that you not approve that until you see the extra money land in your "Available" bucket.

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Active Member
Larisa Y Member Since: Jul 15, 2020
5 of 5
Thank you!
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