Daniel A wrote:
A refund was done in my account which I didn't authorise, neither did my client ask for. I have chatted with my client and she said she didn't ask for it and she has also asked upwork to returned it to me. Please help me rectify it.
That means your client failed to pay for your hours last week and you had not tracked your hours in a way that qualified for hourly protection.
Your client has to sort out her payment method and their account with Upwork, then she can pay you via a bonus.