Refund

[ayemoba_daniel]

Hello,

A refund was done in my account which I didn't authorise, neither did my client ask for. I have chatted with my client and she said she didn't ask for it and she has also asked upwork to returned it to me. Please help me rectify it.

[JoanneP]

Hi Daniel,

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket.

[petra_r]

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Daniel A wrote:
A refund was done in my account which I didn't authorise, neither did my client ask for. I have chatted with my client and she said she didn't ask for it and she has also asked upwork to returned it to me. Please help me rectify it.

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That means your client failed to pay for your hours last week and you had not tracked your hours in a way that qualified for hourly protection.

Your client has to sort out her payment method and their account with Upwork, then she can pay you via a bonus.