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ayemoba_daniel
Community Member

Refund

Hello,

A refund was done in my account which I didn't authorise, neither did my client ask for. I have chatted with my client and she said she didn't ask for it and she has also asked upwork to returned it to me. Please help me rectify it.
2 REPLIES 2
tinker_bell3
Moderator
Moderator

Hi Daniel,

 

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
petra_r
Community Member


Daniel A wrote:
A refund was done in my account which I didn't authorise, neither did my client ask for. I have chatted with my client and she said she didn't ask for it and she has also asked upwork to returned it to me. Please help me rectify it.

That means your client failed to pay for your hours last week and you had not tracked your hours in a way that qualified for hourly protection.

 

Your client has to sort out her payment method and their account with Upwork, then she can pay you via a bonus.

 

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