Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Refund

1f405438
Ace Contributor
Ifemayowa O Member Since: Apr 28, 2021
1 of 4

I was meant to receive 301,259.2 NGN in my local bank account today from upwork , instead I received 250,000NGN..... what’s going on? Is it Upwork’s fault or my local bank?
Kindly check the files below

 

**Edited for community guidelines**

jr-translation
Community Guru
Jennifer R Member Since: Sep 15, 2017
2 of 4

You need to pay exchange fees to the bank (that information is in the screeshot you shared) and the exchange rate might not be the one stated in the message.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3 of 4

Hi Ifemayowa,

 

Unfortunately, the difference in exchange rates is not something Upwork can control. When a bank converts a transaction, they will mark up the interbank rate to buy or sell a currency. Online calculators will not take into consideration the mark up that is applied. Since rates constantly change throughout any given day, the rate you received is the rate offered by our bank at the time your specific transaction was processed.

 

Thank you! 

~ Bojan
Upwork
1f405438
Ace Contributor
Ifemayowa O Member Since: Apr 28, 2021
4 of 4
Thanks for your reply!
TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS