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magways
Community Member

Refunded a client but I didn't click refund

Hi.
Refunded a client but I didn't click refund


Invoice #: 247929183
Description: (22353532) Cloudscale - 14:30 hrs @ $15.00/hr - 07/08/2019 - 07/14/2019
Amount Refunded: $100.05


What is it? And for what reason did the money go to the client?

1 REPLY 1
BojanS
Community Manager
Community Manager

Hi Kostia, 

 

Unfortunately, when the client fails to pay for hours logged by the freelancer, any hours that aren't covered by Upwork Hourly Protection may be reversed. The team will be reaching out to you directly via email with more information about your specific account.

 

Thank you.

~ Bojan
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