Refunded amount to client via a "suspended" contract without my authorization

[#1]

I received notification for a contract saying it was suspended and then a few days later Upwork issued a refund to the clinet for nearly $400!!! What the heck is going on? I put in those hours and now Upwork just refunds the client - this is absurd. 

[#2]

Hi Adham,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[#3]

If you read the terms of service for the site you'll see that you are not allowed to send money to clients.  You aren't safe if you disregard the rules in place to protect you. 

[#4]

Mehn! Clients needs to be charged immediately they open the contract ,so upwork will know if they really have money to pay,so when the job is done d funds can be released

 Not charging there card after ..what if theee no money in it,u just suspend them and then what?

[#5]

You paid money on behalf of the client by buying crypto, which is not allowed according to the Upwork's Terms of Service. Client's bad credit card only made it obvious that you broke that rule, and because it is a scam.

[#6]

I get that no doubt but actually I never knew 

[#7]

Upwork should warn people about scams and what they are and are not allowed to do BEFORE they sign up and not expect them to find that info burried in the ToS somewhere.

[#8]

They really need too..because much more people will get scammed for something that can be avoided....total bs!

[#9]

Same thing just happened to me Alago. And I can't stress enough that I blame Upwork for this

[#10]

seems upwork is more friendly to scammers, I feel disappointed too.