Rejected payment

[#1]

Upwork told me a payment to my local bank account was rejected, but when I ask the bank, they say they have no record of the transaction. Upwork already take 20% and other forms of payment are more expensive, so I'd really like to get paid through my local bank as I do by other clients worldwide.  So how can I get evidence from Upwork that they tried to transfer to my account on around 13/14 May?

[#2]

I tried transferring money directly to my bank last two weeks but it was reversed saying I should check my bank details as some things are incorrect.

I checked and my details were in order.

I tried again yesterday and it is saying the same thing after reversing and rejecting the transaction.

Help me, I need the money urgently.

[#3]

Hi Uduak,

I am sorry to hear about the trouble while initiating a fund withdrawal. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#4]

Hi, I tried withdrawing (direct transfer to local bank) twice and got "your payment has been rejected" with reasons, "Payment rejected by the bank." Checked and i entered the details in order, re-added payment method and still got rejected.

Please help assist, thanks.

[#5]

Hi Janitra,

Could you please contact your bank to check the status of your account and try again once the issue is resolved?

- Pradeep

[#6]

I am having the same issue. I have tried 4 times and also tried deleting and readding the account. That doesn't seem to work. 

[#7]

Hi Amy,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon on this page to assist.

[#8]

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 wrote:

Hi Amy,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon on this page to assist.

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I'm also facing this issue, I've tried multiple times and it's keep getting rejected by bank. Can you get me a support ticket regarding this issue.

[#9]

Hi MD.,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#10]

I have tried withdrawing the money four times and it has failed. The withdrawal was returned to my Upwork account but I don't know what is the problem

[#11]

Hi Ariq,

I checked the fund withdrawal you are referring to and can confirm that it was rejected due to invalid payment details. You can contact your bank to verify your details and add them again on your Upwork account.

- Pradeep

[#12]

Hi, I have tried to withdraw my payment via local bank, but my payment got rejected. Please help me what to do

[#13]

Hi,
My withdrawal via local bank got rejected twice fo two differenet accounts. I just made another withdrawal to see if that will go through. Could check to see what the issue is? This is getting frustrating tbh. Thanks.

[#14]

Hi Abdul- Rashid Lansa,

We understand the frustration of not receiving your expected funds on the usual schedule. However, I took a closer look at the transaction you're referring to and confirmed that it was successfully processed on our end. Please be aware that Direct to local bank transfers are processed within 4 business days, but it can take up to 7 business days to arrive at your bank. Holidays in the US and in your location can also delay the process.

Please let us know if after 8 business days the funds are still not reflected in your account so we can initiate a trace for you. Feel free to check this help article for more information. Thank you for reaching out!