Hi, all! Hope you are doing well!
I had a very nice project, which expected to be long-term position, but it was interrupted in a month from client side because of budget cutting.
So, now I am wondering how to choose better projects to grow up and also stably earn money.
This time I received direct message from the client, so I had no access to the original proposal and didn't browse clients profile.
However, I did this after this project was closed, and noticed that other same projects from this client was closed also in a month, though it was long-term position for virtual assistance.
The problem was my department didn't generate sales for month I worked, but I needed a time to get accustomed to work, to learn all current admin staff and there was no clear requirements from the client regarding management and sales targeting. Of course, I understand that sales is a goal of any work, but since you are on rather administrative position, it may be step by step icluded into work responsibilities, but after month or so.
The problem was that I spent a time to learn all the admin staff, paswords, logins, numerous social network pages etc, my pc and phone also was adopted for these numerous logins. This is my time, energy, resourses. Project stopped and I need to delete all this things, need to clear myself from things became automatical for my daily schedule, and all this is quite annoying and irritating, cause I built my working system for long-term engagement. And I need to clear it and again and again search for new work, and again build all this, hopefully not only for single month.
So, my question is:
1) How to build relationship with client to understand client's goals and expectations (even if clients do not mention this), so as not to be just cutted off after a month, because client doesn't realize that he doesn't have enough budget for this position. And protect myself from such sudden discoveries.
2) How to understand that cliets is serious and is wishing to pay?
This cliet, for e.x. emphasized many times that this is long term position, but eventually it turned only into month trial.
3) Do clients undesrtand that if they hire somebody for a long-remt position, first month is rather worming up period, and to bring more clear results more time is needed. And how to ask client about this to be sure he understand this?
4) Client was very active and emotional on the start. Showing me his appreciation, and active involment into cooperation. This was a mark for me that we are building active and good working relationship. With high engagment. But, when I was cutted, no clear explanations, no any directions about what I should do to finish my work, to pass current info, to close all the pages access etc. Just silence, and manager didn't reply. After worm start, it looks very strange. So I am wondering what is this?? Client gave my 5 stars mark, so no problem with me personally. Just lack of corporate culture. I need to decide myself how to delete my admin access from pages etc. They just banned my access to general CRM. And no any other explanations. I am feeling like an idiot. Should I ask client on the start what is the process of contact closing??
Would be glad for sharings.
