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Remove my Payoneer account to add a new one

sarahelgayyar
Active Member
Sarah E Member Since: Jul 9, 2020
1 of 4

Hi

I want to delete my Payoneer account from Upwork, I don't see any option to remove it, and I want to add a new one.
Any help, please?

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2 of 4

Hi Sarah,

 

Please contact Payoneer first so that they can disassociate the existing Payoneer account on Upwork. You will receive a confirmation email when it has been done. Please get back to us after receiving the confirmation email from Payoneer so that we can assist you further on our end. Thanks.

~ Joanne
Upwork
sarahelgayyar
Active Member
Sarah E Member Since: Jul 9, 2020
3 of 4

Hello, Joanne

I've contacted Payoneer Customer care to disassociate the existing Payoneer account on Upwork, and they replied with this:

"Upon checking, the only supported method of payment from Upwork is through card. Even if you create a different account with currency balances, and you are planning to receive payments still from Upwork, it won't be supported, since card is the only supported method of payment for the funding source."

I need to make sure if this is correct.
Can I create another Payoneer account through Upwork, of course after closing the old one, and use it as a payment method after adding a bank account, not a card?

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
4 of 4

Hi Sarah,

 

Thanks for following up. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
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