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Removing Feedback

melissadrew
Ace Contributor
Melissa S Member Since: Jun 20, 2015
1 of 2

What if I asked to exclude one of my works from my JSS and I'm certain that it was the one which caused a drop on my JSS. The client's account was suspended and I was advised by Upwork to end the contract, so I did. How will a suspended client account affect my JSS when removed?

 

Also, I see that the client I am talking about has already retrieved his account recently.

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
2 of 2

Hi Melissa, 


One perk of being a Top Rated freelancer is being ablt to remove a contract's rating to excercise more control over your Job Success Score. As a Top Rated freelancer, you can request to remove one job’s ratings from your account. The client’s public 5-star rating and comment (if any) will be hidden from your profile, and the contract will be excluded from your Job Success score. You can use this perk once every 10 jobs and at most once every 3 months.


~ Avery
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