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Removing Payoneer as the payment method

lalaka-jeera
Active Member
Lalaka J Member Since: Aug 27, 2016
1 of 14

I recently decided to start looking for work here and was setting up my payment methods in the 'Get Paid' section in settings. I have an old Payoneer account and added it as a payment method. Now it is listed as 'Payoneer Debit Card' in the payment methods. However I can't remove it from there, the 'Edit' link mentioned in 'Help' section is not available, in front of the payment method (However I added a ACH payment method, and the 'Edit' link is available there!). I changed my payment schedule linking the bank account, but the inability to remove the Payoneer method bothers me.

Is there any reason you can not disable it? Please help?

juvy_ann-palma
Community Guru
Juvy Ann P Member Since: Oct 29, 2015
2 of 14

I opted for the Local Funds Transfer, Lalaka.  It looks like my original withdrawal method cannot be replaced by a new one unless I remove the old payment method first.  I was able to see the "Remove" button.

 

payment_method_removal.jpg

lalaka-jeera
Active Member
Lalaka J Member Since: Aug 27, 2016
3 of 14

I don't have an 'Edit' link for the Payoneer Debit card to get the overlay form you have screen capped!

Capture.PNG

 

The Payonner card has no edit link, but the bank account has?

 

Anyway thanks for the reply Smiley Happy

abdul-ohab
Ace Contributor
Abdul O Member Since: Sep 1, 2015
4 of 14

Contact the customer support. They will remove it for you. Happy Working.

6aad758d
Active Member
Anshul S Member Since: Aug 26, 2016
5 of 14

Contact support immediately that's a hacker i also faced this situtaion and my money withdrawl by the one who added this and now funny thing is this From last 24 there is no reply on my ticket number : 13020902

mirshahzad
Community Leader
Shahzad A Member Since: Feb 25, 2015
6 of 14

Lalaka,

 

Please follow to Juvvy Ann P.

 

Thanks,

Shahzad

lenaellis
Moderator
Lena E Moderator Member Since: Apr 7, 2015
BEST ANSWER
7 of 14

Lalaka,

 

You will not be able to remove the Payoneer account from your settings. Contact Payoneer customer support to have them unlink your old Payoneer account from your Upwork account. 

 

-Lena

Untitled

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lalaka-jeera
Active Member
Lalaka J Member Since: Aug 27, 2016
8 of 14

OK, Thank You.

mirjamh
Active Member
Mirjam H Member Since: Dec 19, 2016
9 of 14

Hi My payoneer account is not linked to my upwork, becouse it sais ther is no funding source.

How can I go further, becouse I want to remove it and add my other payoneer account

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
10 of 14

Hi Mirjam,

 

We'll have your Payoneer account removed from your list of payment methods.

~ Valeria
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