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Reopen an old ticket

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Active Member
Mihika P Member Since: Dec 25, 2019
1 of 4

Hi, could someone tell me how to access an old ticket for some issue that had been shut down temporarily? How do I get in touch with the support team for it?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 4

Hi Mihika,

 

You should be able to locate and access all of your support tickets here.

 

Thank you!


~ Bojan
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Active Member
Mihika P Member Since: Dec 25, 2019
3 of 4

Hi Bojan, 
A few months back, I entered the wrong IFSC code due to which my payment got stuck midway. I approached the Upwork team to solve the problem and was asked for a digital bank statment. 

However, at that time I wasn't able to procure the bank statement. I was told that when I have the statement I could get in touch with the team again. I have the statement now.

Could you please help me out?

Thanks

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 4

Hi Mihika,

 

Thank you for following up with more information about your concern. I was able to locate the ticket you're referring to. I've followed up with our team and one of our team members will reach out to you directly via a new support ticket to assist you with this case.


~ Bojan
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