Replace the consultant from Upwork support or add one more?

[hnatyshyn-slavik]

Hi.
Based on Upwork rules in a dispute process, Upwork may only facilitate the discussion and may not make judgments regarding work quality, quantity, or usability.

If it seems like the consultant from Upwork support actually makes judgments, is not paying attention to details, and only support the client, instead of facilitating the discussion.

In such a situation, do we have a possibility to ask Upwork support, to replace the consultant or add one more, who will be more professional?

I have already asked this their support and didn't get any response

[AveryO]

Hi Viacheslav, 

I apologize for the delay. I checked your account and can see you were able to file several support tickets through the bot regarding the same concern. The Customer Suppor Team will reach out to you once they get your message in their queue.