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Report section showing less hours and earnings for a contract

rahulsharma108
Ace Contributor
Rahul S Member Since: Dec 10, 2018
1 of 5

One of my contracts is showing one hour less than actually logged, inside the report section. I logged for 8 hours for that contract, but inside the report section, it shows only 7 hours, with less earning as well.

ghostrider777
Active Member
Muzaffar H Member Since: Dec 30, 2020
2 of 5

Hey

The reports are updated every hour so don't worry 

thanks 

rahulsharma108
Ace Contributor
Rahul S Member Since: Dec 10, 2018
3 of 5

Waiting from last 12 hours sir,

egaruth
Moderator
Nikola S Moderator Member Since: Jul 2, 2020
4 of 5

Hi Rahul,

 

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

 

~ Nikola

Untitled
rahulsharma108
Ace Contributor
Rahul S Member Since: Dec 10, 2018
5 of 5

Thank you very much for you help sir, I went through work diary and found this warning on top of that  'On this day, you exceeded the client's set weekly limit for time logged on this contract. You will NOT be automatically paid for this time over the weekly limit, but you may want to discuss this time and the weekly limit with your client.'

I think that is the reason that 1 extra hour is not being counted. I think I have to ask the client to increase the work limit before Monday, so that extra hour is counted. 

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