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Shalini's avatar
Shalini V Community Member

Reskilling for success

Hi, Team 

i got notification today Monday on Upwork

 

"After several issues identified by recent clients, your ability to apply for new projects is restricted until you complete the Re-Skilling for Success learning path; access will be restored the Monday after completion."

 

i have completed Reskilling for success course...now kindly allow me to apply new projects..and remove this restrictions please

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi everyone,

 

I would like to let you know that this process has been deprecated, and completing the Re-Skilling for Success Learning Path will no longer lift any suspensions on your account. While we do still recommend you complete the Learning Path as it has valuable information for your freelancing success, please know that the relevant next steps or actions needed to lift a suspension on your account will always be on the email you received from our team. If you have any questions about your account suspension, please reply to the team directly, as they are the ones who can best assist you.

 

With this in mind, I'll be closing this thread from further replies as it is no longer relevant.

 

Thank you! 

~Andrea

View solution in original post

149 REPLIES 149
Luiggi's avatar
Luiggi R Retiring Moderator

Hi Shalini,

 

Thank you for reaching out and completing the course. I want to clarify that your account will be automatically resumed on Monday following the course's completion. Your account should be resumed by next Monday. 

~ Luiggi
Shalini's avatar
Shalini V Community Member

Ok Sir Thanks for your reply

I'm waiting for monday..i hope my account will be resumed on monday and i can apply new projects

Ivygail's avatar
Ivygail J Retired Team Member

You're welcome, Shalini. Feel free to let us know if you will need further assistance. 

 

~Ivy
Hamzh's avatar
Hamzh K Community Member

I also have the same issue and its been a week past Monday. When will I be able to continue applying for projects?

Ivygail's avatar
Ivygail J Retired Team Member

Hello Hamzh,

 

Thank you for reaching out. I want to clarify that your account will be automatically resumed on Monday following the course's completion. Your account should be resumed by next Monday which is on the 29th of July, 2024.

 

~Ivy
muhammad najam us's avatar
muhammad najam us s Community Member

Hello there i completed my course last week and its now monday but my account is still under restriction

Sterling's avatar
Sterling K Community Member

 

Support says this should some how affect my jss score because he got mad that I'm straight and homie don't play that way.

 

 

**Edited for Community Guidelines**

 

can you imagine having your jss score go down because some creep made up a giant job and then hit negative private feedback when you're like, uh no.

 

 

Sterling's avatar
Sterling K Community Member

I am the freelancer you want. I go above and beyond on my projects. I get interested in them. I even try to help you get extra features. 

 

For instance, this client wanted a drone map they could draw on a website that exported to kmz. It also had to have some security and store data on s3 buckets with signed urls. We agree and draw up an upwork contract. I will hand him looms every day and then on friday the source and final product.

 

Here is the loom where he has his freakout:

 

At 1:25 he starts having his freakout talking about how other devs have scammed him.

 

**Edited for Community Guidelines**

 

The extra work to make the client happy was the triangle polygon thing. I literally was going ABOVE AND BEYOND for this client when he lost his mind. 

 

The only thing the client was charged for what was agreed and then extra work he specifically asked for on his other project outside of upwork.

 

and here is me staying professional and delivering his product.

 

I will be writing a linked in post on your response. 

 

Tell me again why my account should be locked because of this? 

 

I delivered a LOOM EVERY DAY after being called a scammer and the product.

 

EXCUSE ME JSS? 

 

**Edited for Community Guidelines**

the final product:

 

**Edited for Community Guidelines**

 

 

Now because PREVIOUS devs have made this guy mentally ill my jss was affected and I'm in some week "reskill hold"

 

This is why you get crap. Because clients like him make people like me NOT CARE ABOUT YOUR PROJECT.

Sterling's avatar
Sterling K Community Member

I think the main problem is clients know how to lie to support and have developed an entitlement complex over it.

 

This is why so many projects are failing. Clients like this guy run off the good workers. 

Sterling's avatar
Sterling K Community Member

Even if you attempt to create resolution and open the door and say I get it you had a break down from previous devs they go right back to being insulting.

 

**Edited for Community Guidelines**

 

what can we correlate that the only two people who heavily complain to upwork seem to have trouble with every dev but my history, until it hits them, seems to be VERY POSITIVE?

**Edited for Community Guidelines**

 

Nikola's avatar
Nikola S Retiring Moderator

Hi Sterling,

 

I'm sorry to hear about you're experience with this client. Unfortunately, because of several issues identified by recent clients, you're being requested to complete the Re-Skilling for Success learning path. I understand this is a frustrating situation and you're concern for your JSS is valid. Please feel free to continue asking any questions you have about this in your support ticket with our team as they are the ones who can best assist you.

~ Nikola
Sterling's avatar
Sterling K Community Member

Looks like they haven't fixed it Nikolas, has upwork bought too much AI slop from people using cursor ai? Can you raise my ticket. I think insulting someone with 18 years contracting experience and a very impressive portfolio is not a good look for upwork. 

Cellah's avatar
Cellah O Community Member

Hey , currently having the same problem , please restore my account. Its past Monday already 
Thanks.
C.O

Joanne's avatar
Joanne P Retired Team Member

Hi Cellah,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

~ Joanne
Upwork
Shalini's avatar
Shalini V Community Member

Hello,

Monday has come..but there's no update on my profile..its still showing restricted...i have waited for a week

 please tell me solution..i can't able to apply new jobs...kindly resume my profile and help me to contact with support team

Matif's avatar
Matif T Community Member

I update may profile

Get Outlook for Android<>
Ivygail's avatar
Ivygail J Retired Team Member

Thank you for following up. Shalini. Could you please check back after 24 hours and let us know if the issue still persists?

 

~Ivy
Muhammad's avatar
Muhammad R Community Member

Hi Ivygail J I also got notification for reskilling test this monday and put me on hold and restricted to apply new jobs  and I have completed the test and also earned the badge of reskilling success.  Will Upwork remove my restriction on the coming Monday? I am worried about it please update me

Joanne's avatar
Joanne P Retired Team Member

Hi Muhammad,

 

 Your account will automatically resume by Monday after completing the course. Your account should be resumed by next Monday. Please let us know if you need further assistance. 

~ Joanne
Upwork
Muhammad's avatar
Muhammad R Community Member

Yes JoanneP I have completed the course and also earned the Reskillng badge.I am waiting for monday to resume my account. I will update you. Thanks

Marnell's avatar
Marnell E Community Member

Hi JoanneP, I have the same problem. I was restricted from Upwork, and I have completed Upwork's 'Re-Skilling for Success' learning path. However, my account is still restricted after 2 weeks. Could you please advise me on what steps I should take next? Thank you.

Pradeep's avatar
Pradeep H Retired Team Member

Hi Marnell,

 

I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

Abdul's avatar
Abdul R Community Member

My account got restricted about 9 days ago that i can't apply to new projects and it advised me to complete Re-Skilling for success.  

 

I have already completed the Re-Skilling for Success learning path. However, my access has not been restored, even though it is past the designated Monday. Could you please look into this matter and assist with restoring my access as soon as possible?

 

Thank you for your attention to this issue.

Kind regards. 

Joanne's avatar
Joanne P Retired Team Member

Hi Abdul,

 

Your account will automatically resume by Monday after completing the course. Your account should be resumed by next Monday. 

~ Joanne
Upwork