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Shalini's avatar
Shalini V Community Member

Reskilling for success

Hi, Team 

i got notification today Monday on Upwork

 

"After several issues identified by recent clients, your ability to apply for new projects is restricted until you complete the Re-Skilling for Success learning path; access will be restored the Monday after completion."

 

i have completed Reskilling for success course...now kindly allow me to apply new projects..and remove this restrictions please

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi everyone,

 

I would like to let you know that this process has been deprecated, and completing the Re-Skilling for Success Learning Path will no longer lift any suspensions on your account. While we do still recommend you complete the Learning Path as it has valuable information for your freelancing success, please know that the relevant next steps or actions needed to lift a suspension on your account will always be on the email you received from our team. If you have any questions about your account suspension, please reply to the team directly, as they are the ones who can best assist you.

 

With this in mind, I'll be closing this thread from further replies as it is no longer relevant.

 

Thank you! 

~Andrea

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149 REPLIES 149
Dagmawit Tenaye's avatar
Dagmawit Tenaye A Community Member

Hello 👋 

 

I have completed Reskilling for success course...now kindly allow me to apply new projects..and remove this restrictions please.

 

Thanks.

Panama's avatar
Panama V Community Member

Well done
Luiggi's avatar
Luiggi R Retiring Moderator

Hi Dagmawit,

 

Thank you for reaching out. I can see that you completed the course yesterday, so your account should be resumed automatically throughout the day today. If your account is still restricted by tomorrow, please let us know so we can assist you further. 

~ Luiggi
Dagmawit Tenaye's avatar
Dagmawit Tenaye A Community Member

Hi Luiggi,

 

Thank you for your response, however still my account restricted. Please I need help on this.

 

Thank you.

Nikola's avatar
Nikola S Retiring Moderator

Hi Dagmawit,

 

Thank you for reaching out to us. I’ve escalated your community post to a support ticket so we can look into this further and assist you accordingly. One of our agents will be in touch with you soon to assist.

 

~ Nikola
Joel's avatar
Joel N Community Member

I received a message from upwork to take the reskilling learning path to get my profile restored. I took it on the 30th of August, and Upwork support promised to restore the account on 5th August 2024 23:59PT. So, today is 6th August and the account has not been restored. Any ideas on what I can do. I can't message support and I've been told to be patient by the bot, however being out of action for 1 week plus is making me cringe. Please, any help?

Ivygail's avatar
Ivygail J Retired Team Member

Hello Joel,

 

I have shared your concern with our team, and one of our agents will contact you directly via a support ticket to provide you with the necessary assistance. You can access your ticket on this page.

 

~Ivy
Anup's avatar
Anup K Community Member

Hello Sir/Madam, 

I got a notification a few days ago on Upwork

 

 "After several issues identified by recent clients, your ability to apply for new projects is restricted until you complete the Re-Skilling for Success learning path; access will be restored the Monday after completion."

 

I have completed the Re-Skilling for Success learning path, and it says access will be restored the Monday after completion, but still, the access is not given to me, Please help me and now kindly allow me to apply for new projects and remove these restrictions please.

 

Thank you

 

Anup Kumar Baidha

Ivygail's avatar
Ivygail J Retired Team Member

Hello Anup,

 

Thank you for reaching out and completing the course. I want to clarify that your account will be automatically resumed on Monday following the course's completion. Note that it will be based on UTC-standardized timing.

 

~Ivy
Saira's avatar
Saira U Community Member

Dear Support/Concerned Team,

 

I received a notification on Monday, August 5th, 2024, stating that my ability to apply for new projects was restricted due to issues identified by recent clients. The notification mentioned that access would be restored the Monday after completing the "Re-Skilling for Success" learning path.

 

I completed the re-skilling course on the same day, August 5th, 2024. However, my account is still restricted, and the Monday has already passed. Could you please look into this matter and help restore my access as soon as possible?

Thank you for your prompt attention to this issue.

 

Best regards,

Saira Umair

Pradeep's avatar
Pradeep H Retired Team Member

Hi Saira,

 

I am sorry to hear about the action taken on your account. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

- Pradeep 

Saira's avatar
Saira U Community Member

Hi Pradeep,

 

Thank you for your prompt response and for sharing my report with your team. I appreciate your assistance in this matter. I will keep an eye out for the support ticket and follow up as needed.

 

Best regards,
Saira

Fariha's avatar
Fariha A Community Member

I'm facing same problem and its my 3rd week, i have created ticket as well but any one please help me how system is considering course is completed even i have watched and read everything properly and passed that course 3 week ago. Might be there is something more system required to remove suspension. Please Moderator Help Me!

Muhammad's avatar
Muhammad A Community Member

Hi Team,

 

I have passed the Upwork HTML certification, but the badge is not yet visible on my profile. It's been a couple of days now
I cannot see the badge for the Upwork Skill Certification. Can you check for me?

 

Regards

 

Ivygail's avatar
Ivygail J Retired Team Member

Hello Muhammad,

 

We will look into this further and will get back to you once we have more information. Thank you.

 

Edited to add more information:

 

Muhammad, I’ve escalated your community post to a support ticket so we can look into this further and assist you accordignly. One of our agents will be in touch with you soon to assist.

 

~Ivy
Abrar's avatar
Abrar J Community Member

 

Hi Upwork Team,

 

I got notification on Monday, i.e on 19-Aug-2024 from Upwork which is as mentioned below:

 

"After several issues identified by recent clients, your ability to apply for new projects is restricted until you complete the Re-Skilling for Success  learning path; access will be restored the Monday after completion."

 

i have completed Reskilling for success course...now kindly allow me to apply new projects..and remove this restrictions please

Pradeep's avatar
Pradeep H Retired Team Member

Hi Abrar,

 

I am sorry to hear about the action taken on your account. If you have already completed the Reskilling for Success course, your account will be automatically restored on the following Monday after completion. Feel free to reach us if the account continues to remain on hold after Monday. 

 

- Pradeep

Abrar's avatar
Abrar J Community Member

Hi Pradeep H,

I've received the restriction again, despite completing the Reskilling for Success course. Could this be a bug on my Upwork profile? Please look into it and remove the restriction immediately.

Luiggi's avatar
Luiggi R Retiring Moderator

Hello Abrar,

 

I'm sorry if that was confusing but I want to clarify that this isn't a bug. You were required to complete the course again. I can see you've already completed it, so your account will be automatically resumed next Monday.

~ Luiggi
Sterling's avatar
Sterling K Community Member

So does up work now allow scammers to "counter-report" you after they get reported for scamming or something?

 

Seems like a system that would drive away freelancers. No wonder I've had to like repair so many jobs done by obvious hacks.

 

If you refuse to give someone free work they just start complaining about your account?

Sterling's avatar
Sterling K Community Member

To be clear about this guy, he has floated around sites before.

 

He pretends to be an american but lives some where else which yuo can tell by the fact that he is only available on IST.

 

He shows you the same picture of an "api" he needs to be working on. It's the same picture for years. I've seen and met this guy on this site and others. When people scam, they don't just limit it to upwork. However, he may occasionally spend money to appear like a professional.

 

I treated him with all due respect as if he weren't a scammer. I answered his questions knowing full well I was going to report him and that he was going to not show up. I even kept saying, hey you do realize my rate is 75 right? He kept laughing it off like his average pay out was not 20$.

 

Same guy. Same picture of the same geofence api. I even mention it loudly like "how did this guy read the screen so fast."

 

I didn't. I know this scammer.

 

He's on every freelance site.

 

I complain to support and they think I'm just complaining so I have to reskill?

 

This is how people like me go back to niche sites where you can't access my level of skill anymore and you guys have to live with people who don't even know how to do patterns.

Sein's avatar
Sein M Community Member

Wow, what happened Sterling? My understanding is requesting free work can result in an immedate ban. Did you start a ticket after flagging or what happened?

Sterling's avatar
Sterling K Community Member

I flagged his account and emailed support. 1 minute after support says they are sorry I ran into this guy I get hit with an email asking me to reskill. So that means the support staff guy or him filed a counter report on my account. To be clear, I'm top ranked on linked in from 5%-30% on 10 languages. 

 

We get a lot of these developers who took jobs they can't handle and suddenly need a consulting they can't pay for from someone like me. They'll post fake job after fake job on this site until someone like me answers. I'd see him post for two days and previously reported the duplicate posts so I decided to see what was going on and sent in a bid.

 

Sure enough, it was the same scammer. I'd seen him on freelancer. I'd seen him on reddit. I do not see guys like this on Hired when it was active or other niche sites. Nope, they actually take care of their talent there. Hired went down because of other reasons -- it had too good of a talent list and got bought out by a agency - lol. Sad times but that was smart of them. Gather a bunch of good talent and then sell the db.

 

So these guys try to get ahold of high level talent like me because they are desperate. As I had run into this guy several times before as he seems to do this a lot I made several statements that I knew he couldn't deal with.

 

I mentioned my pay grade, are you sure you can pay 500-600 dollars for such a trivial task? Yes, he said. Yes ys!

 

I said then, ok. Go ahead and put down an escrow. I will keep myself available at the time we agree on.

 

Suddenly, he had to go. Suddenly, he would get back to me.

 

Do you understand?

 

 

Sein's avatar
Sein M Community Member

Thanks Sterling, I think I understand. Did you make a repsonse or ask for clarification?

Sterling's avatar
Sterling K Community Member

I have filed a ticket with multiple responses and also pinged the ticket from when it happened earlier this month. I've run into a string of "desperato" clients whose projects are melting (you can see in my work history -- "emergency projects") and it seems that it may have been due to their spiteful nature and inability to work with developers. 

 

I hope support quickly responds and fixes it. I know they often get overwhelmed with requests.