Reskilling for success

[#1]

Hi, Team 

i got notification today Monday on Upwork

"After several issues identified by recent clients, your ability to apply for new projects is restricted until you complete the Re-Skilling for Success learning path; access will be restored the Monday after completion."

i have completed Reskilling for success course...now kindly allow me to apply new projects..and remove this restrictions please

[#2]

Hi Lloyd,

I am sorry to hear about the issue with your account and your experience when interacting with the chatbot. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#3]

Hi, My Upwork account was suspended the previous Monday (2nd Sept) and I have already completed and passed the Re-Skilling for Success learning path" test on the same day. 

As per the Upwork's policy, my account should have been activated yesterday (Monday - 9th Sept)  end of the day but I still see the limitation hasn't been lifted yet from my account and it's really impacting my business with a great loss as I have to my pay my office expenses and need to put food on the table for my employees and myself.

I request you to kindly remove the limitation from my account ASAP as I have already learned the lesson, the hard way.

[#4]

Hi Umer,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[#5]

Hello, 

Last Monday, my freelancer account got suspended due to a negative review by one of my clients and it resulted in imposing some restrictions for me to send over new proposals, getting hired for new jobs, and more. 

To get my account up and working again Upwork required me to get the Re-skilling process done, and it mentions that the account will be restored the coming Monday after I get this process done.

I already completed the Re-skilling Process last Wednesday, and the situation is still the same, I can't apply to new jobs. I also reached out to Upwork chat support, who said it'd be restored by the end of yesterday (Monday) but still, It's the same situation today.

I'm requesting Upwork to resolve this issue as soon as possible. This is badly hurting my progress on Upwork and

Its impact on my income is significant

[#6]

Hi Habib,

Thank you for sharing your concern. Upon checking, I see that your account is currently active and doesn't have any limitations. Could you please try refreshing your page or logging out and then logging back in? If the issue persists, please let us know so that I can check this further.

[#7]

Hello 

My account has been suspended and it asking me for re-skilling , and i have done that but is not solving

[#8]

Hello Obawolu,

Thank you for reaching out. I checked your account, and it seems that the option to take a Reskilling for Success Course is still available for you and hasn't been completed yet. Could you please check this link to see if it's the course you've already taken?

[#9]

Hey there.

I have recently took upwork skill test about generative ai on 8 or 9 of septembe, and i have recived a passed message in my upwork account as follows 

"

Hi Mohamed,

Congratulations, you passed the Upwork Skill Certification!

This badge is on your profile now and visible to all clients and freelancers on Upwork. When submitting proposals, consider telling clients about your Upwork Skill Certification. Here’s a help article you can use to help explain your new certification to clients.

We’ll be adding a one-time bonus of 80 Connects to your profile. Please expect this to appear in your account within 1 to 2 business days.

Within 7 days of completing the test, you will also receive an email with your assessment report.

Best wishes for your continued success on Upwork!"

I have received the promised 80 connects but the skill badeg and the report assessment are no where to be found.

Could you help me clearify the situation.

Thanks

[#10]

Hi Mohamed,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[#11]

Hi Nikola, 

My account is facing ban, i contact with upwork support and they told me to Watch and pass Re skill on Upwork Community, there are more than 40 lecture and iam not getting what to watch to unban my account kindly help. 

[#12]

Hi Afraz,

I checked and can confirm that someone from the team reached out to you about your account status. Please check the information they shared with you and follow the instructions provided. You can access the tickets here. 

[#13]

Hi Support, 

I have completely Follow the instructions provided by the support to Complete and pass Reskill course, Now my account full fill the eligible criteria for Unban. Kindly check 

[#14 · Accepted solution]

Hi everyone,

I would like to let you know that this process has been deprecated, and completing the Re-Skilling for Success Learning Path will no longer lift any suspensions on your account. While we do still recommend you complete the Learning Path as it has valuable information for your freelancing success, please know that the relevant next steps or actions needed to lift a suspension on your account will always be on the email you received from our team. If you have any questions about your account suspension, please reply to the team directly, as they are the ones who can best assist you.

With this in mind, I'll be closing this thread from further replies as it is no longer relevant.

Thank you! 

[#15]

I recently received a notification informing me that I am unable to apply for new jobs due to negative feedback from recent clients, and my ability to start new contracts has been restricted.

I contacted the support and completed the reskilling course as they suggested but now they say I'm not able to appeal to lift the restriction on my profile for 6 months. 

Please share solutions for it. 

[#16]

I am so sorry you are going  throught this , I know there might be a nother way 6 months is too long .

[#17]

 Can you please let me know how to resolve this blockage?

[#18]

Hi Rimsha,

Thank you for sharing your concern. I'd like to share that we regularly evaluate and update our enforcement actions, and we have recently updated our enforcement to an account block. If you are blocked now, you will be eligible to appeal this decision after six months. Learn more about appealing an enforcement action here. 

[#19]

After several instances of negative feedback from recent clients, your ability to start new contracts has been blocked. You can submit an appeal after 6 months.

[#20]

You have received a several negative feedback, so the penalty is  - Upwork blocked your account, to prevent new contracts. In 6 months time you can appeal for reopening.

[#21]

thanks, How can I apply?

[#22]

Will it happen after 6 months?

[#23]

Hi Md Shamim,

I am sorry to hear about the action taken on your account. I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#24]

HI, Upwork Support Team

I have not received negative feedback from recent clients. I didn't identify issues in my engagement with clients. I follow all terms and conditions of work.

I also contacted my recent clients, and one confirmed that she did not leave negative feedback, so I’m confused about why this is happening. My freelancing career could be over in six months, as I rely on Upwork as my primary source of income. How am I supposed to manage during this period?

I request that you return my account. I take care of my family with my only Upwork earnings.
I hope you will return my account and release the funds so that I can start the next job immediately.

[#25]

What happened? Did you received a notification on why did they suspend or block your account? You can usually reply there if you received an email

[#26]

Hi Md Sourav,

I am sorry to hear about the action taken on your account. I understand the frustration and the inconvenience this may cause you.

I see that one of our team members has already reached out to you via a support ticket to notify you about this action on your account. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep