Reskilling for success

[#1]

Hi, Team 

i got notification today Monday on Upwork

"After several issues identified by recent clients, your ability to apply for new projects is restricted until you complete the Re-Skilling for Success learning path; access will be restored the Monday after completion."

i have completed Reskilling for success course...now kindly allow me to apply new projects..and remove this restrictions please

[#2]

Hi Arnab,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#3]

I got notice that my account was restricted because of Bad review. Well, this client didn't want to respect Upwork regulations in the first place and wanted me to work without opening a job, she calls it lump payment and says that other freelancers accept that (meaning she opens the job only when she gets the job done or the draft). She had 2 payment problems in 7 days while I worked on a milestone I insisted to be opened. I mentioned this in my feedback when she closed the job. She apparently got furious about that and sent a hidden feedback to Upwork who blocked me. I had to watch reskilling videos that told me not to work without a milestone open... That's exactly what I did. Why am I restricted? This client should be banned. This is unfair. 

[#4]

To whom it may concern,

I've already finished Re-Skilling for Success and didn't restore my account.

Could you help me, please?

Thanks,
Sen

[#5]

Hello,

Congratulations on completing the Re-Skilling for Success program!

Regarding your account, I'd be happy to help. Since you didn't restore your account, you might need to:

1. Contact Support: Reach out to the program's support team or the platform's customer service.
2. Explain the situation: Let them know you completed the program but didn't restore your account.
3. Request assistance: Ask for their help in resolving the issue and restoring your account.

Please provide more context or details if needed, and I'll do my best to assist you further!

**Edited for Community Guidelines**

[#6]

Thanks!!! I already contacted Support but I haven't received any reply yet.

[#7]

Hi Sen,

I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[#8]

I'm also still waiting for support but no one got back to me yet.

[#9]

Hi Yara,

I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

[#10]

Hi, 

I can't view my Upwork freelancer profile in any other browser.

My Upwork profile:- https://www.upwork.com/freelancers/mdyasinarafat

I have attached a picture to show a problem, but I fixed that problem and passed with 90% marks. After solving this problem my profile is not visible. I don't understand why this problem is happening.

Thanks

[#11]

Hello MD Yasin,

Thank you for reaching out and completing the course. I want to clarify that your account will automatically resume on the following Monday. We appreciate your patience.

[#12]

I had a 100% job success score with over $30,000 earned on Upwork, and I was just about a week or two away from becoming a Top-Rated freelancer. Then, I encountered a difficult client who ended our contract and requested a refund, claiming, "Unfortunately, I need this done ASAP, and you are not as responsive or available as I need."

This message came after I had already submitted the work days ahead of the agreed timeline. The client was simply asking for minor clarifications. Despite the time zone difference (we're 6 hours apart), she did not even allow me six hours to respond before ending the contract.

Unfortunately, soon after she requested a full refund, Upwork restricted my account. Given the circumstances, I couldn’t even dispute the refund request, how could I, when I already knew Upworks position on the issue?

Upwork then asked me to complete the "Reskilling for Success" program to restore my account - something that I was informed happens to only 2% of Upwork freelancers! They also downgraded my Job Success Score from 100% to 84%

I have a few concerns:

1. Does this mean I am now ranked among the bottom 2% of freelancers on Upwork?
2. Now that I have successfully completed the "Reskilling for Success" program, when will the restrictions on my account be lifted?
3. How will these restrictions affect my chances of becoming a Top-Rated freelancer in the coming weeks?
4. After the restrictions are lifted, will it impact my visibility to clients? I had noticed a decline in invitations to bid just before the restrictions, whereas I used to receive multiple invitations daily.

Thank you for your assistance.

[#13]

Hey, I totally understand how disheartening this situation is, especially when it feels like everything was going great. But don't lose hope – you can definitely turn things around. Your JSS can always bounce back after just a few successful contracts, so focus on securing projects that you're confident will go smoothly. Delivering quality work and getting positive feedback will help restore your score in no time.

Regarding the client issue, unfortunately, these situations happen, and it’s one of the frustrating aspects of freelancing. Even when it's not your fault, prematurely ended contracts will always impact your JSS. It’s a tough pill to swallow, especially when you’re doing everything right. What’s more discouraging is that Upwork’s system doesn’t take into account any  mental health issues and doesn't even hold space for it, many freelancers in situations like this are taken from bad to worse. 

I guess just take this as a learning experience, stay strong, and keep pushing forward. Once the restrictions are lifted on Monday after; make sure you remind them because they don't automatically lift the ban , your visibility to clients will improve, and you'll be back on track towards Top-Rated status. Keep going – better days are ahead! I also wish I could follow my own advice because I had a similar experience and I just dont have any energy left anymore. But we will get there slowly 

[#14]

Hi, I completed the ''Re-Skilling for Success course'' and got 90$% % points. I finished this course a week ago, this problem is still not fixed today, Monday. I have given a skinshort please see.

When will it be right?

Thanks.

[#15]

Hi MD,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[#16]

My account still show me that message while i have cleared retake that skilss test three time so what i do now 

[#17]

Dear Upwork Support Team,

 I just wanted to drop you a quick line about a slight hiccup I'm having with my profile. It looks like there's a restriction on my profile related to re-skilling skill tests, which was applied to my profile on Monday, 2 September 2024. I've successfully completed the required test, but I'm still encountering this restriction.

I'd be really grateful if you could let me know the exact time (in IST) when this restriction will be lifted from my profile.

Looking forward to hearing from you!

Best regards,
Abrar Jafar

[#18]

Hi Abrar,

I am sorry to hear about the restriction on your account. I want to clarify that your account will be automatically resumed on the following Monday after the course is completed. I am unable to confirm the exact time in IST. 

I checked your account and I am pleased to inform you that your account is already restored now. If you have any further questions or concerns, feel free to reply to this message.

- Pradeep

[#19]

Hi team!

My Upwork account got restricted on September 02, 2024 and I completed Re-Skilling for Success on the same day but my access didn't restore on tuesday September 03, 2024 so I reached the support on the same email and they told me it restore on September 09, 2024 but it already September 10, 2024 but my access didn't restore yet. 

Could you please look into this matter and assist with restoring my access as soon as possible?

Thank you for your attention to this issue.

Kind regards. 

[#20]

Hi Rohail,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[#21]

Hello, Team
I subscribed to the "Re-Skilling for Success" learning path last week and completed it.
I thought it would be fixed last Monday, but my account has not been reactivated.
I also thought it would be reactivated this Monday, but my account has not been reactivated yet.
My previous clients want to discuss and work on a contract quickly, but I can't sign a contract because of this.
Please help me quickly.
Best Regards.

[#22]

Hi Arman,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

[#23]

My account was suspended due to an old client canceling 10 contracts in a matter of minutes. I tried to make these milestones but they insisted they wanted a new contract for each small piece of work, hence so many contracts at once.

I then completed the re-skill course to have my account reinstated. That was last week. My account is still blocked.

I tried the chat bot but it was agony. It just repeats the same advice. I can't complete the reskill course again as it says I've already completed it, so I'm stuck in limbo. 

I want to activate my account again. This was clearly an automated mistake and I think a human assistant would've corrected this instantly. But as it stands, it seems my only choice is to create an entirely new account from scratch. Any advice?

[#24]

I have the exact same issue. I've tried finding a solution but the chatbot was no help. I've tried sendind an email but it came back saying to check the help center ! Did you find a solution? 

[#25]

Hello Cindy,

Thank you for reaching out and completing the course. I want to clarify that your account will be automatically resumed on Monday following the course's completion. Your account should be resumed by next Monday, September 15, 2024. 

Additionally, we appreciate your feedback about the trouble you encountered with the chatbot. We are continuously striving to enhance our services, and we truly value your feedback. I will share your report with our team for further review. 

We strongly encourage everyone to engage with the chatbot to access the available support options. Asking for assistance directly may not provide sufficient information for the chatbot to be able to assist you appropriately - for example, creating a ticket for you with the right team according to your concern.

[#26]

Hello ! 

Thank you for your reply. The problem has been solved and I regain the ability to apply to jobs so all is good !

Thank you again,

Cindy