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Responding to a Client

bfaraji
Active Member
Barbara F Member Since: Jun 5, 2016
11 of 13

Hi thanks for the info.  Would this also include messaging on Facebook or any other means other than Upwork?

researchediting
Community Guru
Douglas Michael M Member Since: May 22, 2015
12 of 13

Barbara,

In addition to the information and warnings given below, as a general rule:

Keep communications on Upwork until you have a contract, after which you may communicate however you and the client like. Keep all payment transactions and as much discussion of payment as possible via Upwork channels.

And the general exception:
Once contact has been established, you may use any means of communication you like (e.g., some clients prefer working out hiring details via email). Don't divulge personal information, and don't end up giving away your time or doing free consulting: "In general, yes [no]. I'd be happy to discuss details once we have a contract..."

Best,
Michael

wendy_writes
Community Guru
Wendy C Member Since: Aug 24, 2015
13 of 13

+1 for Michael's response. 

 

Once you have a contract signed and a job in progress if you and the client prefer to communicate via email or Skype, it is wise to send copies of same to your workroom.  That way it can not be disputed should you stumble upon a less than honorable buyer.

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