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Returnin of Connects after job posing is closed or not chosen for a job

Active Member
Keller S Member Since: May 5, 2017
1 of 24

It clearly states that if you send a proposal to a job and it closes or if you are not chosen for a job then you get your Connects returned. I have yet to see this happen and I have had many jobs close with no return of my Connects.

Community Guru
Michael S Member Since: Aug 29, 2017
2 of 24

https://support.upwork.com/hc/en-us/articles/211062898-Using-Connects

 

Connects may also be returned under the following circumstances:

  • If a project is canceled by the client without making a hire, the Connects used on that proposal will be returned to you for reuse. This does not apply to expired job posts.
  • If a job post has been removed by Upwork for a Terms of Service violation, the Connects used on that proposal will be returned for you to reuse.

Note: Withdrawing your proposal will not return your Connects.

 

Long story short, you only get connects back if UW closes the contract for a violation, or the job is cancelled and nobody is hired. You don't get them back if you simply aren't picked.

Active Member
Keller S Member Since: May 5, 2017
3 of 24
Soooo, basically UpWork could post fake jobs that job seekers pay money to buy Connects for so they can send a proposal and if they never hear back or if the job isn't closed only "expires" then they don't get their Connects returned? And everyone who is seeking employment is okay with this practice? I've also had people reach out and ask for interviews and then vanish. What about those instances? Shouldn't we get our Connects returned then as well? As job seekers especially, the reason being is obvious.
Community Guru
Amanda L Member Since: Jan 23, 2018
4 of 24

Keller S wrote:
Soooo, basically UpWork could post fake jobs that job seekers pay money to buy Connects for so they can send a proposal and if they never hear back or if the job isn't closed only "expires" then they don't get their Connects returned? And everyone who is seeking employment is okay with this practice? I've also had people reach out and ask for interviews and then vanish. What about those instances? Shouldn't we get our Connects returned then as well? As job seekers especially, the reason being is obvious.

I am not everyone who is seeking employment. But I am okay with not getting connects back if they don't select me. I don't expect the lottery to give me my $1 back if I don't win. And I don't expect the dealer to give me back my chips if I lose at the blackjack table. It's all a gamble anyhow that you will have the best proposal and be the best fit for the client. 

 

You are paying connects to BID not to GET HIRED. Connects are to help limit the amount of spam clients get. If you get all your connects back then you won't be selective in how you bid/propose and to which projects. And clients will be inundated and leave and never return. Then none of us get jobs. UpWork closes up shop. We all lose. Make any sense?

Active Member
Keller S Member Since: May 5, 2017
5 of 24
That is not true. I am selective based on what I can actually do and what seems interesting too me. Technically it should be free for job seekers to bid on positions. They are JOB SEEKERS. They need employment. Potential employees don't have to pay employers to speak to them about hiring them AND recruiters don't ask job seekers to pay them to find them a job. Plus, recruiters only get a payment once a job seeker is placed in employment, which you do also. You get a commission on every dollar earned/paid for as long as the contract is in play. Recruiters don't even get that unless the employee hired is paid out by them. Don't you think your style is a bit on the excessive side? Or at the very least a question of ethics. UpWork is a good platform overall but when you changed your Connects policy it was a bad idea. Not to mention there are some super shady "employers" on this site. One must be discerning and read through lines for sure. Look at all the info provided. An employer with a 50% hire rate and a below regional market value on pay is not one to waste Connects on.

Oh, and "humorous" responses. Time and place people. Time and place. Professionalism if for grown ups.
Community Guru
Phyllis G Member Since: Sep 8, 2016
6 of 24

Keller S wrote:
That is not true. I am selective based on what I can actually do and what seems interesting too me. Technically it should be free for job seekers to bid on positions. They are JOB SEEKERS. They need employment. Potential employees don't have to pay employers to speak to them about hiring them AND recruiters don't ask job seekers to pay them to find them a job. Plus, recruiters only get a payment once a job seeker is placed in employment, which you do also. You get a commission on every dollar earned/paid for as long as the contract is in play. Recruiters don't even get that unless the employee hired is paid out by them. Don't you think your style is a bit on the excessive side? Or at the very least a question of ethics. UpWork is a good platform overall but when you changed your Connects policy it was a bad idea. Not to mention there are some super shady "employers" on this site. One must be discerning and read through lines for sure. Look at all the info provided. An employer with a 50% hire rate and a below regional market value on pay is not one to waste Connects on.

Oh, and "humorous" responses. Time and place people. Time and place. Professionalism if for grown ups.

UW clients are not "employers", they are clients. UW freelancers are not "job seekers" -- at least, successful ones are not-- they are independent contractors. UW is not a recruiting site, it is a platform where clients and contractors can find each other. UW spends lots and lots of money attracting clients to the platform and we freelancers buy a piece of that advertising & marketing in order to connect with clients we'd otherwise never find (or would have to spend exponentially more on our own to find).

 

Pro tip: the more humorlesss you insist on being in the forum, the less seriously you will be taken by many.

 

Community Guru
Petra R Member Since: Aug 3, 2011
7 of 24

Would you care to clarify where "It clearly states that if you send a proposal to a job and it closes or if you are not chosen for a job then you get your Connects returned"

 

??

Active Member
Keller S Member Since: May 5, 2017
8 of 24
Yes, you have to go into Help and Support and ask Contact Bot a direct question regarding rules and regulations of Connects. You'll have to ask a lot of different ways until you get to where you need to go. But it's there. I read it in black and white and if it has been removed then that is sneaky and I will not be gaslighted. Also, based on this narrative UpWork has suddenly decided to stop posting the conversation to the community which is also unethical especially for a NYSE publicly traded company. If my account becomes compromised or if I no longer receive inquiries from potential employers I am going to file a direct complaint. The intention of this inquiry about Connects was simple in origin. Give them back as stated. Period.
Community Guru
Petra R Member Since: Aug 3, 2011
9 of 24

Keller S wrote:
 Give them back as stated. Period.

stated where?

Active Member
Keller S Member Since: May 5, 2017
10 of 24
This was edited. There was more than that on this email. I said exactly where is was.
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