Reverse an Upwork payment to Payoneer back to Upwork balance

[#1]

I recently validated my PayPal account to testify that it is my property due to an UpWork request, previously I already had it configured. But I just noticed that when I validated it again, waiting for the business days to be validated, my Payoneer account was activated as my favorite payment method (which previously and always has been PayPal).

I received an automatic payment of $ 102 to Payoneer that I do not want to be there, I want it back to my UpWork balance to pass it to PayPal. That payment is still waiting in my Payoneer session for an action on my part that is ACCEPT that payment so that it is reflected in my Payoneer balance, I was wondering if the payment being in that state could be returned to my UpWork balance.

I have contacted Payoner over 5 days ago but have no answers from them. Anyone with same problem? I NEED HELP!!!

[#2]

Hi Jose,

We'll have one of our agents reach out to you via a support ticket to check this for your further and advise you accordingly. 

Thank you for reaching out to us. 

[#3]

I have the similar problem and i need help

[#4]

Good afternoon,

I would like you to help me in canceling the payment made to Payoneer, since I am waiting to close my account with them since I am dissatisfied with the service they provide, since I have tried to withdraw the money and it has been impossible and For family reasons it is extremely urgent for me to use that money, that is why the company tells me to contact you, to make the reverse of it.

That is why I require you to confirm if you can send a request to Payoneer Customer Service for the payment to be canceled or if you can provide me with written permission so that Payoneer can proceed to reverse your account.

[#5]

Hi Patricia,

We'll have one of our agents reach out to you via a support ticket to assist you with your request. 

Thank you for reaching out to us.