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Reversed money without my fault

dijatul
Community Guru

Few days ago I was hired by a  job. I successfully completed the job and client paid me with bonus,but he forgot to end the contarct .His payment method was verified. He already spend money to hire freelancer.

 

After 2 days later i saw, may be when I woke up in the morning, my financial transaction has been hold surprisingly.My client account suspended by ODESK.  I contacted customer support and provided all specimen what they asked. i gave them every single details.

 

After somedays later my money gone.

 

I contacted ODESK ,they said they nothing can do. My question is if My client  account suspended and why all punishment for me. I tried to contact my client but he is still offline. What is my fault, still I dont know?

 

Whats the reason that ODESK reversed all  money that client paid me. If that client was fraud ,cheated on odesk how can i be so sure about that. I am really confused about and also frustrated about that matter.

 

I wish further it will never happen any of freelancer. Its too much painful.Smiley Frustrated

 

 

31 REPLIES 31

Hi Valeria,

 

Your response is both interesting and troubling. The oDesk Guarantee therefore only covers hourly contracts - fullstop. Therefore there is a false sense of protection associated with fixed escrowed contracts. Because like in this case, even though money was escrowed and paid, the freelancer's income was reversed because of a problem with the client's card or account etc. Therefore where is the benefit of funded milestones? This is worrying because at the end of the day the freelancer followed the regulations, worked, and didn't get paid, even under an "improved system".

 

I have learned one thing: only work on hourly contracts - afterall it is the only type that offers real protection in the form of a guarantee. oDesk needs to stop pushing the idea that this new escrow system makes business safer for the freelancer.

---- easy like Sunday morning ----

Hi Stefan,

 

I am aware of the distinctions. What I am saying is that the freelancer conducted the contract according to the books and got shafted. Hourly ***(typing too fast - thanks Stefan) Fixed-price contracts are protected under Escrow Protection as indicated here. So how is it that this was not invoked? - rather, how is it that the freelancer's balance was reversed?

 

I would like a response to this.

---- easy like Sunday morning ----

Just to be clear:

Protection

Hourly contracts are not protected under Escrow Protection, but oDesk Guarantee :).

---------------------

 

I can't really answer your questions, I still have a hard time understanding why is there a 6 days "security period" for funds that are supposed to already be in an "escrow". It's like "yeah, the money is safe in our escrow but we're going to impose a 6 days security period after the funds are released to you just in case... " - in case what? In case the client files a chargeback with their bank or credit card fraud is involved, in which case I'm not going to get my money?

 

Oh, and as for "only work on hourly contracts - afterall it is the only type that offers real protection in the form of a guarantee" (I think I've failed to properly address that) - well, don't be so sure about it.

I remember some people complaining the dispute team removed their tracked time because.. they used a browser.


Stefan wrote:

 

Oh, and as for "only work on hourly contracts - afterall it is the only type that offers real protection in the form of a guarantee" (I think I've failed to properly address that) - well, don't be so sure about it.

I remember some people complaining the dispute team removed their tracked time because.. they used a browser.


 Stefan,

 

I work in a browser all day and have for several years. I doubt it is working in a browser that would cause an issue. The help desk I work on is in a browser. No other way to do my work as well as all my other work I do is in a browser. 

 

I assume it is due to being on pages they should be on when working. I also assume it would be up to the Client what they think is appropriate or not. 

Yea, I am patiently waiting on Valeria. She will know what's up.
---- easy like Sunday morning ----

Hi,

I contacted Odesk support center and they said my problem was handeling by the risk management team. i contacted also risk management team but they told me nothing. They told me that I didnt break Any policy ...all fault was my clients..........I worked for my client and after I rewarded by  punisment.....My money reveresd without any fault of mine.

 

 

I have no idea how odesk support us,is this the way ?

 

Regards

Dijatul

Hopefully Valeria will revisit the thread and give a better understanding of why the Escrow Protection did not come in play.

Just be patient a little longer.
---- easy like Sunday morning ----

Hi Setu,

 

Although Escrow and the oDesk Guarantee do provide protection for freelancers' earnings in the vast majority of cases, there are few situations when reversals may happen. For more information what those cases may be please refer to the article 6.4 of the User Agreement. We will not be able to share any details about particular reasons why Khadezatul's funds were reversed here in the Community for privacy reasons. The oDesk Team is working on resolving the issue and she can find all the details in the messages sent to her through the ticket.

 

Thank you for understanding.

 

~ Valeria
Upwork
Thanks for the answer Valeria. It is obviously not as clear cut as the OP indicated.
---- easy like Sunday morning ----
stefan-c
Community Guru

Suzanne, no need to assume. I'm pretty sure those two persons made it clear the browser was *part of the job scope*.

I understand *a browser* is the only way you can do your work, as a matter of fact that's what the OP (Mark K) implied for himself when he said "This makes web development very challenging lol." (referring to not using a browser; note that he is a web developer).

If it happened to two persons it's enough to create a precedent, it doesn't need to happen to all of us :).

And yes, I'm going to take their word for it, I don't see any reason why people with pretty solid work history/feedback would make up stories like that.

 

As for "being up to the Client what they think is appropriate or not" - no.

I would leave that to a well trained, impartial person (or persons) that can take their time and make an objective decision based on the job requirements/discussions/specs/whatever. Having an (obviously) unsatisfied client filing a dispute decide what's appropriate or not - not cool.

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