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Reversing a disbursement

terribear
Active Member
Terrica T Member Since: Mar 30, 2017
1 of 3

Hello, 

If Upwork automatically disburses payment to my Payoneer account but it isn't active, can I reverse the transaction and use another payment method?

prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
2 of 3

Yes.

 

It is my understanding that a failed disbursement results in money coming back to your account. If it was me, I would wait a few days to see if the money shows up in my Upwork account, and then set up a proper withdrawal account.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3 of 3

Hi Terrica,

 

This withdrawal will return to your account once the transaction fails, which usually take from 7 to 10 days. If after 10-days, it still isn't reflecting on your Upwork account, please get back to us so that we can issue a trace for you.  Please make sure to have the right information on your payment method moving forward so that you can receive your withdrawn earnings on time.

 

Thank you!


~ Bojan
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