Reversing a disbursement

Terrica T · Dec 30, 2019 08:31:09 AM

Hello,

If Upwork automatically disburses payment to my Payoneer account but it isn't active, can I reverse the transaction and use another payment method?

Preston H · Dec 30, 2019 08:40:48 AM

Yes.

It is my understanding that a failed disbursement results in money coming back to your account. If it was me, I would wait a few days to see if the money shows up in my Upwork account, and then set up a proper withdrawal account.

Bojan S · Dec 30, 2019 08:59:19 AM

Hi Terrica,

This withdrawal will return to your account once the transaction fails, which usually take from 7 to 10 days. If after 10-days, it still isn't reflecting on your Upwork account, please get back to us so that we can issue a trace for you. Please make sure to have the right information on your payment method moving forward so that you can receive your withdrawn earnings on time.

Thank you!

~ Bojan