Reversing billed hours on a fixed contract

[nexusbotswana]

Hi all. I was delighted to land my first job in late July. Unfortunately it was shortlived, as both client and I realised that the task actually could no be done in the envisaged way. He thanked me and offered a bonus payment, which I am grateful for. However, I logged in the manual hours as well and now he is being asked to pay those hours. I am very aware that he needs not pay, as I already received my bonus. How do I get assistance to reverse the billed hours and avoid an official dispute? He has been patient enough to allow me to handle it. 

Thanks.

[g_vasilevski]

Hi Nyasha,

At the moment you can't reverse the manual time you`ve added or cancel the charge to your client. Once the funds are available on your account you will be able to issue a refund. Thank you.

[nexusbotswana]

There is no need for a refund, however my client is concerned he is being asked to pay for the extra hours billed, which he does not need to. I have already received the bonus agreed upon.

Is there any way to give him closure on the matter?

[petra_r]

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Nyasha M wrote:

Is there any way to give him closure on the matter?

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You can refund the bonus, or the client can dispute the manual time, which he will automatically win