Recently i've finished a fixed price job successfully, the client didn't end the contract, so i contacted him and asked him if he had any other requests, But he didn't answer. So after about 3 weeks i sent him another message and told him that i'm going to end the contract, and asked him to contact me if he have any request, and then i ended the contract an left him a feedback, but of cource he didn't left any feedback because obviously he was busy or unavailable for weeks.
Everything was fine until i found out that my "Rising Talent" badge was removed, so i contacted Customer Support and this was their response:
I would like to let you know that your Rising Talent badge was removed because you received less-than-good or no public or private feedback from a client.
One of the requirements that you did not meet was:
- Deliver great results to your clients
You had a recently ended contract with no feedback.
I don't think this make sense, it is not the freelancer fault that the client is unavailabe and didn't left feedback.
Solved! Go to Solution.
That's why you should always leave it to the client to close the contract. Apparently it's very difficult for them not to leave feedback, if they close the job.
- Box, Logan's Run (1976)
I have had my badge removed too due to a missing feedback. The client however, sent a very warm appreciation note that makes me think (or, hope) that he might have simply forgot to write a feedback.
My quesiton is, if the client leaves a positive feedback, although with some delay, will the badge be back to my profile?
Thank you in advance for clearing my doubts.
Both clients you worked with have already rated you. Although one of them didn't leave written comment, they still left star rating and private feedback. Continue to bid actively on jobs within you skill set and deliver great results on the jobs you win to become Rising Talent again or get your Job Success score.
the real issue here is that the Badge is removed as soon as the first feedback is received, de facto hampering a newbie the possibility to win jobs because a) most employers specify they want RTB holders to apply and b) they require a "x" success rate that cannot be achieved until one gets four feedbacks (see attachment).
It is unthinkable to tell each potential employer the story of the missing badge, as they don't have the time for long application notes, or they just couldn't care less - they just check if an applicant has what they have requested, if not they skip to the next one, period.
Keep bidding actively under these conditions is likely to be but a huge waste of time and available connects.
In other words, the current system is crap. Does it take that much effort to leave the RT Badge in place until the feedback count reaches four? Don't think so. Is there a will to get things straight? No idea.
The Rising Talent badge is not removed as soon as first feedback is received. The quality of profile, bidding activity, outcomes of completed jobs and other factors are taken into account to make sure the freelancer still qualifies for the Rising Talent badge. Also, once Job Success score can be calculated for the freelancer, it replaces the RT badge.
@Kristen O wrote:
If that is the case then why was mine removed? I have well over 90% and mine suddenly disapeared.
Your last contract had not quite gone so great. (4.15)
@Kristen O wrote:
I still had over 90% at the time, so that is irrelevant. AND the 4.15 wasnt there at the time that my rising talent badge disapeared. That contract ended afterwards.
What do you mean "over 90%" at the time? Over 90% of what? You don't have a job Success Score so there is no such thing as "over 90%"
Anyway, in that case you had a cancelled contract or a contract closed with nothing ever paid or a contract open for months with nothing (ever) paid or poor private feedback on the last contract to close before you lost the badge.