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Rising Talent Badge Lost

Community Guru
Nichola L Member Since: Mar 13, 2015
41 of 100

Lena, the OP has already said that the client did not leave public feedback, so there is nothing to change. The OP reached out to his client who refused to answer and according to the message he received from CS, he received bad private feedback from this client, which resulted in his losing the badge.

 

From what I understand, the OP is questioning this underhand system. I don't think freelancers would mind private feedback, even if it was less than stellar, if they could receive (privately), the reasons for it. It would help to improve one's game.

Active Member
Okba N Member Since: Apr 11, 2016
42 of 100

Thank you Lena for your response, i closed the job about 5 days ago, yes he can still give feedback but that's not the point.
In my cas the client was 100% satisfied and the job was completed, but he was not available after that.
Thank you Nichloa, but no i haven't received bad private feedback.
The point is that it dosen't seem right to lose the badge if the client didn't leave feedback.
Thanks

Community Guru
Tiffany S Member Since: Jan 15, 2016
43 of 100

@Okba N wrote:

Thank you Lena for your response, i closed the job about 5 days ago, yes he can still give feedback but that's not the point.
In my cas the client was 100% satisfied and the job was completed, but he was not available after that.
Thank you Nichloa, but no i haven't received bad private feedback.
The point is that it dosen't seem right to lose the badge if the client didn't leave feedback.
Thanks


I agree with you completely. My JSS hasn't thus far been impacted by this, but the assumption in Upwork's algorithm that a client who doesn't leave feedback is dissatisfied is ridiculous.

 

Anyone who has worked in the business world knows that the dissatisfied are much more likely to get vocal than those who are happy with the service they received. To go one step further, for busy people working with contractors, a smooth, effortless transaction is part of what makes the experience satisfactory. Having to take time out to clean up by closing the contract and leaving feedback is a hassle, albeit a fairly minor one, that will diminish some clients' satisfaction. 

Community Guru
Nichola L Member Since: Mar 13, 2015
44 of 100

@Okba N wrote:

Thank you Lena for your response, i closed the job about 5 days ago, yes he can still give feedback but that's not the point.
In my cas the client was 100% satisfied and the job was completed, but he was not available after that.
Thank you Nichloa, but no i haven't received bad private feedback.
The point is that it dosen't seem right to lose the badge if the client didn't leave feedback.
Thanks


In that case, you may have completed enough jobs to have lost your rising talent status, as this is only a temporary status. (I can't tell as your profile is private). Do you have a JSS yet?  Lack of feedback does not necessarily impact this.

Active Member
Okba N Member Since: Apr 11, 2016
45 of 100

If that was the reason of losing the badge, i would be completely satisfied, but that's not what the Customer support said, their response was : 

One of the requirements that you did not meet was:

  • Deliver great results to your clients

You had a recently ended contract with no feedback.

Which obviously means that lack of feedback affects your status and probably JSS too, and No i don't have JSS yet
( i think my profile is not private, it is visible to upwork users )
Thanks

46 of 100

@Okba N wrote:

Thank you Lena for your response, i closed the job about 5 days ago, yes he can still give feedback but that's not the point.
In my cas the client was 100% satisfied and the job was completed, but he was not available after that.
Thank you Nichloa, but no i haven't received bad private feedback.
The point is that it dosen't seem right to lose the badge if the client didn't leave feedback.
Thanks


I would not worry too much about a small job with no feedback. Also you already have done 12 jobs over a long period. They will probably contribute to your JSS soon. Next time you should ask the client to close the job than he will be reminded to leave feedback. You could also ask him kindly to leave feedback. There could also be another reason for the loss of the badge.

And yes, your profile is visible for Upwork users but not in the community.

Active Member
Okba N Member Since: Apr 11, 2016
47 of 100

Thank you Margarete, I would not worry even about a big job with no feedback if it doesn't affect my status or my JSS.
My point is: a job with No feedback should not be considered as Bad feedback.
Thanks

48 of 100

@Okba N wrote:

Thank you Margarete, I would not worry even about a big job with no feedback if it doesn't affect my status or my JSS.
My point is: a job with No feedback should not be considered as Bad feedback.
Thanks


Yes you are right, I am not a JSS specialist but I know that there have been comments from the moderators that one single contract without feedback does not affect JSS, only if there are many closed contracts without feedback. But you do not have a JSS up to now.... it would be nice if the moderator Valeria could comment on this if she is available now (or tomorrow). In either case I would kindly ask the client to leave feedback. I had to do this sometimes and it was never a problem for them, however, one or two have disappeared in fact and did never return.

Community Guru
Nichola L Member Since: Mar 13, 2015
49 of 100

Edited out

Active Member
Jalil H Member Since: Jun 17, 2016
50 of 100

i really strange to see the loss of rising talent badge.
I have 5 stars in my all 10-15 jobs with perfect feedback.
Just one thing happend 
in my last job my client given me 4.5 when i see that i call back to client and gave him surity of little bit pending work, so he given me 5 stars and perfect feedback but still badge removed !!!!

Why ???

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