Jun 22, 2018 08:03:40 AM by Kyle A
I just got Rising Talent status today and the badge appears in my profile but I did not receive the extra 30 connects that was supposed to come with it. Does it take a few days for that to show up or is there someone I need to contact.
Solved! Go to Solution.
Jan 9, 2019 12:25:42 PM by Bojan S
Hi Mehmet,
One of our team members already reached out to you via this support ticket, and manually awarded bonus connects to you. Thank you for reaching out to us.
Jan 9, 2019 01:53:11 PM by Bojan S
Hi Mehmet,
Your bonus connects will remain only until the next billing cycle, January 14th. When the next cycle started you will receive 60 connects for your Basic Membership plan. Thank you.
Feb 2, 2019 05:32:28 AM by Rafael S
Hello.
I got Rising talent badge but I didn't receive bonus connects.
I would like to get the bonus connects.
Best regards.
Feb 2, 2019 05:39:06 AM by Matthew T
Hey @Rafael, did you check out your "Connects History" if you were do some extra they might have come, just not in the load size you expected to print.
Feb 2, 2019 07:37:06 AM Edited Feb 6, 2019 04:21:50 AM by Joanne P
Hi Rafael,
The bonus connects from earning a Rising Talent badge are added automatically within 48 hours from the time you received the badge. If you still have not received the connects after 48 hours, please let us know. Thanks!
Aug 2, 2018 04:18:39 PM by Jay S
Hello, I beleive I'm past the 48 hour mark for my rising talent bonus connects to show. Do I need to wait more, or is there a way to reach tech support for this?
Thanks!
Aug 2, 2018 06:12:28 PM by Ryan C
Hello Jay,
I'm sorry to hear that. I have escalated your concern, one of our representatives will assist you shortly. Thank you!
Aug 3, 2018 03:51:49 PM by Jay S
It's been a day and I still haven't heard from anyone. I would like to get this resolved as I need these connects.
Thanks
Aug 3, 2018 05:40:55 PM by Ryan C
Hello Jay,
I'm sorry about that. I just made a follow up on your request. One of our representatives will get in touch with you shortly. Thank you.
Aug 4, 2018 09:52:48 AM by Jay S
I'm a little unclear as to the definition of "shortly". I really would like to get this resolved.
Aug 5, 2018 03:07:46 PM Edited Aug 5, 2018 03:09:09 PM by M I Fahim A
Hello, I'm Fahim, a new freelancer in upwork. Recently I've been upgraded to "rising talents" and a perk of the upgrade was that I'll recieve 30 bonus connects. But I haven't recieved any connects other then my monthly renewals. What could be the reason for that? When will I recieve them?
Aug 5, 2018 04:14:45 PM by Gerald S
Time, when did you get the Rising Talent? If it was this weekend, you need to wait for the system to put the connects into your profile.
Aug 6, 2018 02:50:11 PM by Holly J
Hello! I reached Rising Talent status on 7/31 but I haven't received the bonus connects yet. Can you help?
Also, are these a one-time bonus or will I receive only 60 next month?
I use them up quickly, but only in applying to appropriate jobs. Promise!
Thanks!
Holly
Aug 6, 2018 05:55:17 PM by Ryan C
Hi Holly,
Sorry for the delay. The team already added the free connects manually. You will only receive a one-time bonus of 30 free Connects for you to submit more proposals to clients. Please read this help article about Rising Talent for more information. If you have further questions, feel free to reach out to us here at any time. Thank you.
Thank you.
Aug 17, 2018 08:30:41 AM by Nenad N
Hi, good day
I got Rising Talent badge and message about "30 free connects" as I have been enrolled into Rising Talent program by Upwork team, but I haven't received these 30 additional connects till now.
Does anyone has any information that when will I receive these additional free connects?
Thanks and best regards,
Nenad
Aug 17, 2018 09:14:54 AM by Bojan S
Hi Nenad,
Thank you for reaching out to us and congratulations on receiving Rising Talent badge! One of our team members will reach out to you shortly and assist you further, thank you!
Jan 9, 2019 09:04:29 AM by Matt C
Hello,
About 3 days ago I became a "Rising Talent", and I'm super happy about that!
Sadly, I still didn't receive my 30 connects. Does anyone know a solution?
Thanks,
Matt Cole
Jan 9, 2019 09:21:26 AM by Shams A
same thing happened to me.Then, a moderator contacted upwork technical team and they added those 30 connects mannually. Hopefully, they will do the same for you as well. Good luck
Jan 9, 2019 10:01:53 AM by Bojan S
Hi Matt,
We'll have one of our team members reach out to you directly via support ticket and assist you further with your concern, thank you.
May 25, 2019 07:56:08 AM by Aleksandar D
Hi Cas,
Thanks for reaching out to us. One of our team members will reach out to you directly via support ticket to assist you further.
Thank you.
Aug 21, 2018 09:09:30 PM by Ishak T
Hello guys;
I got the Rising Talent badge like 2 days ago, but I haven't recieve the connects?
Please can you help me?
Thanks and best regards,
Ishak
Aug 21, 2018 09:23:32 PM by Avery O
Hi Ishak,
I'll go ahead and check this with the team so that they can check your account.
Aug 24, 2018 11:18:30 PM by Zeeshan A
Hi,
I received rising talent badge two days ago, but still i haven't got 30 bonus connects.
I can see rising talent badge in stats page too, but still no connects. Can someone please help me regarding this.
Regards,
Zeeshan
Aug 24, 2018 11:58:29 PM by Jo-An B
Hi Zeeshan, Thanks for reaching out. Upon checking you have used up all your connects when you submitted proposals. You may check your Connects History and when it will renew by clicking Settings>>Membership and Connects. Hope this helps.
Aug 25, 2018 01:06:12 AM by Zeeshan A
will i get upon renewal of connects?
becuase i havn't used bonus connects
Aug 25, 2018 03:49:37 AM by Joanne P
Hi Zeeshan,
Connects refresh every month and you will know when it will renew by going to your connects history. To learn more about connects, please check this help article. Thank you!
Aug 25, 2018 11:54:22 PM by Mudassar S
Hi,
I got the same issue, but i have checked my connects. i have still got 22 connects out of the basic balance of 60 connects,but i did not received the bonus for ataining the rising talent. where i can find the 30 bonus connects?
Aug 31, 2018 12:22:05 PM Edited Aug 31, 2018 12:30:41 PM by Marko P
Hello!
Few days ago I got Rising Talent badge, and there was written that I should get one time 30 bonus connects, which would help me this month so much. Will I and when get those connects?
Thank You very much!
Aug 31, 2018 01:34:03 PM by Joanne P
Hi Marko,
It may take 48 hours for connects to be credited to your account after you received the badge. May I know the date you received the notification email?
Aug 31, 2018 01:38:13 PM by Marko P
Hi Joanne,
I haven't got any email, but when I go to Upwork, I get notification that I joined rising talent program and I have badge on my profile. That happened first time maybe 3 days ago.