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Re: Rising Talent but didn't receive bonus connects

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Community Guru
Cray H Member Since: Jul 21, 2018
411 of 473

Hi Muneeb,
 
I have already escalated your concern and one of our team members will reach out to you shortly to assist you in getting those connects. Appreciate your patience. 

- Mary
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Active Member
Roman C Member Since: Feb 6, 2019
412 of 473

Hello,

 

About 5 days ago I became a "Rising Talent", and I'm very happy about that!

**Edited for community guidelines**

Sadly, I still didn't receive my 30 bonus connects. Does anyone know a solution?

 

Thanks,

Roman

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
413 of 473

Hi Roman,

 

Congratulations on receiving Rising Talent badge. I'll share your account information with our team and one of our agents will reach out to you directly and manually award you your 30 free connects. 

 


~ Bojan
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Active Member
Roman C Member Since: Feb 6, 2019
414 of 473

Hi, Bojan.


I did wait for your reply but unfortunately, I didn't receive any connect and any update from my account.
Could you please tell me what the reason is?


Thanks, Roman

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
415 of 473

Hi Roman,

 

I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible. Thank you for your patience.


~ Bojan
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Ace Contributor
Syed Ebad H Member Since: Jan 14, 2019
416 of 473
I got the same thing but I contacted Upwork Customer support and they solved my issue. They are very helpful. I really appreciate them
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Active Member
Aleksandar M Member Since: Feb 18, 2019
417 of 473

Hello.

I have received raising talent badge a few days ago.

But I didn't get any new connects yet.

When will I get 30 connects?

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Active Member
Djordje T Member Since: Jul 25, 2018
418 of 473

I am a rising star for some time and I have run out of connects. Do I need to apply for those extra connects or what? Any advice will be helpful. 

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Community Leader
Sagar S Member Since: Jun 22, 2015
419 of 473

Hi Djordje,

 

Rising star will not help to get more connects. If you need more connects, you have to take the "Plus Membership" Plan.

 

To do it, go to

"Settings"

Click on "Membership and Connects"

Click on "View or edit membership plan"

Click on "Upgrade" button on the right top on the "Plus" section.

 

 Remember, it will cost you $10 for a month.

You will get 10 extra connects and will get back all rollover connects up to 140 connects. Ok, you will get all the info there.

 

Hope it solves your problem.

 

Thanks

Sagar

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Active Member
Djordje T Member Since: Jul 25, 2018
420 of 473

I read this and it clearly says that if you become rising star you will get 30 connects for free once. Am I mistaken somewhere this is taken from an official Upwork site.    Program Perks

As a Rising Talent, you receive the following perks:

  • A Rising Talent badge on your profile to help you stand out to clients
  • Inclusion in a premium talent pool from which top clients source talent
  • A one-time bonus of 30 free Connects for you to submit more proposals to clients
  • 0% fees for all jobs with new clients you bring to Upwork
  • Access to chat and ticket support from a specialized customer support team
  • Personalized profile tips to help you effectively market your freelance services.  
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