Why I can't receive bonus connects?

[Mikhail K]

Hello.

Luckily I got Rising Talent as I just start working at upwork.

They are saying that I would get 30 bonus connects, but I haven't got it yet.

I'm new to this site, so I don't know how to get it.

Is there any special way to get the 30 bonus connects?

Please let me know what should I do and where should I contact.

Thanks.

[Avery O]

Hi Mikhail, 

The Customer Support Team will reach out to you to assist you with your bonus connects. 

[Omar E]

Hi,

I have been enrolled in the awesome rising talent program which mentions receiving 30 connect credits as a bonus but I have not received these in my account.Is there normally a delay on these being allocated?

Many thanks,

Omar

[Avery O]

Hi Omar, 

You should automatically receive the connects within 24-48 hours of receiving the badge. If this doesn't happen automatically, you can let us know here, so we can ask the help of the Customer Support Team. 

[Omar E]

Hi Avery,

Thank you for your reply! I still haven't received my connects

Could this be checked please.

Thank you!

Omar

[Joanne Marie P]

Hi Omar,

One of our customer support agents will reach out to assist you further. Thank you for your patience!

[Vyacheslav O]

Hi, I've received Rising Talent badge days ago. But I haven't received any bonus connects. Please help me.

Thanks, Vyacheslav.

[Joanne Marie P]

Hi Vyacheslav,

One of our customer support agents will reach out to assist you further. Thanks!

[Raphael M]

Hi!

I got accepted into Rising Talent but still haven't recieved my 30 connects, I did get the badge, though.

Could someone check it for me, please?

I didn't find a "Ticket" section, so I'm sorry if this isn't the place.

Thanks!

Raphael.

[Goran V]

Hi Raphael,

When did you received the badge? Please keep in mind that it can take up to 48 hours for the connects to be awarded on your profile, thank you.