Hi Mikki Louie,
Congratulations on receiving the Rising Talent badge. One of our agents will reach out to you shortly and award you your 30 free connects.
Thank you for reaching out to us.
Hello, I got the rising talent test successfully already and after a day I got my rising talent badge on my profile. But I am wondering why I couldn’t receive the 30 bonus connects till now(already 3 days). Can someone please advise on this or let me know if I have any chance to get that bonus connects?
I was accepted into the rising talent program but haven't received the 30 connects from that program, wasn't sure if it took a couple days or not so figured I'd go ahead and post on here.
However, way more unsettling, is this the only way to contact support? How reliable is this when I have an even more real problem like any sort of money dispute with an employer? This makes me very uneasy about working on here for any substantial amount of money. How do you provide a service like this to people and not have a direct way to contact you? That just seems to provide a perfect place for scammers to flourish. It also makes me wonder how much staff there is to even solve these problems that happen, and could be hundreds or thousands of dollars that people spend a good amount of time to earn on here or paying for a job to be done. Sorry for the rant but hoping for a thorough answer because it just feels fishy.
Please, note that it can take up to 48 hours for the system to update and award you your 30 free connects. Let us know if you haven't received your connects after 48 hours and we'll assist you further.
Upwork Help Center offers a variety of support options. You can always reach out to us here in the Community and we'll gladly assist you with any concern you might have or have the correct support team assist you.