Rising Talent but didn't receive connects

[Roman C]

Hi, Bojan.

I did wait for your reply but unfortunately, I didn't receive any connect and any update from my account.
Could you please tell me what the reason is?

Thanks, Roman

[Bojan S]

Hi Roman,

I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible. Thank you for your patience.

[Syed Ebad H]

I got the same thing but I contacted Upwork Customer support and they solved my issue. They are very helpful. I really appreciate them

[Aleksandar M]

Hello.

I have received raising talent badge a few days ago.

But I didn't get any new connects yet.

When will I get 30 connects?

[Djordje T]

I am a rising star for some time and I have run out of connects. Do I need to apply for those extra connects or what? Any advice will be helpful. 

[Sagar S]

Hi Djordje,

Rising star will not help to get more connects. If you need more connects, you have to take the "Plus Membership" Plan.

To do it, go to

"Settings"

Click on "Membership and Connects"

Click on "View or edit membership plan"

Click on "Upgrade" button on the right top on the "Plus" section.

 Remember, it will cost you $10 for a month.

You will get 10 extra connects and will get back all rollover connects up to 140 connects. Ok, you will get all the info there.

Hope it solves your problem.

Thanks

Sagar

[Djordje T]

I read this and it clearly says that if you become rising star you will get 30 connects for free once. Am I mistaken somewhere this is taken from an official Upwork site.    Program Perks

As a Rising Talent, you receive the following perks:

• A Rising Talent badge on your profile to help you stand out to clients
• Inclusion in a premium talent pool from which top clients source talent
• A one-time bonus of 30 free Connects for you to submit more proposals to clients
• 0% fees for all jobs with new clients you bring to Upwork
• Access to chat and ticket support from a specialized customer support team
• Personalized profile tips to help you effectively market your freelance services.  

[Bojan S]

Hi Djordje,

One of our team members will reach out to you directly and assist you further, thank you for your patience!

[Djordje T]

Thank you, Bojan.

[Franco G]

Hi, Bojan.

I'm having the same issue. I'd appreciate it if you contacted me to explain how do I get my "Rising Talent" bonus connects. 

Here it clearly says that's one of the perks of being one.

Thanks!