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SOS Refund takes without approval !

colettelewis
Community Guru
Nichola L Member Since: Mar 13, 2015
BEST ANSWER
11 of 14

Pailleux,

 

You will have to cut your losses and move on. However, there are two things you can do, even though you won't get paid.

 

1) You can report the client for non-payment.

 

2) You  can inform the client that since he or she has not paid you, then you still own the work and that if you see it anywhere on the Internet you will ask for a DMCA (a removal notice) and also that you will be free to sell it to anyone else and/or use it as a portfolio piece. 

 

Manual hours are tricky, so don't ever do it unless you know your client extremely well, and even then be careful.  

 

You are protected by the fixed-rate  or  tracked hourly payment methods, which you can read about here.  https://support.upwork.com/hc/en-us/articles/211063668-Get-Paid-for-Hourly-Contracts (make sure you read the link about hourly protection) and here for fixed-price contracts: https://support.upwork.com/hc/en-us/articles/211063718-Get-Paid-for-Fixed-Price-Contracts

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versailles
Community Guru
Rene K Member Since: Jul 10, 2014
12 of 14

Also it seems to me that the OP put her last name in place of her first name. Not a big deal unless one doesn't want to disclose it publicly.

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"Where darkness shines like dazzling light"   —William Ashbless
abricotdesign
Active Member
Paillieux C Member Since: May 7, 2019
13 of 14
It’s a mistake I have done because in France name called surname and inverse.
Happy to see that on Upwork you can be judge by this kind of mistake when you just ask for help 👏🏻👏🏻👏🏻
petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
14 of 14

Paillieux C wrote:

Happy to see that on Upwork you can be judge by this kind of mistake when you just ask for help 👏🏻👏🏻👏🏻

Nobody "judged" you, Rene merely pointed it out to help you..... 

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