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Same Company, new contract: Service Fee

Ace Contributor
Kevin C. N Member Since: Oct 4, 2016
1 of 24

Hi guys!

Hoping someone can help me out with this. One of my clients is a large company that hires a few different roles via UpWork, I have been working with them for the last 6 months and I'm very close to reaching the 5% service fee promised land.

 

Recently, they changed the person who manages their freelance workforce and they asked me to start logging my worked hours into a new contract that has been set up by this new manager: same rates, same work, same conditions, so no problem there. Apparently my previous manager is still in the company, but it's easier for the new one to manage everyone from her own UW account.

The question is that UW terms in this new contract now specify a 20% service fee once again, so I'm back to square one and I'm all $10K away from reaching 5%. Anyone know if there's anything I can do about this? Maybe one of you guys at UW?

 

Despite the fact that each of these contracts specify the person hiring me, I should probably point out that it is the company name that shows up on my "Lifetime Billings", and it's likely the same bank account that is paying for my services, maybe that helps? 

Thanks! 

Community Guru
Preston H Member Since: Nov 24, 2014
2 of 24

Sorry.

 

Upwork is tracking your contracts by CLIENT.

 

Not by company. Not by contract. Not be project.

 

Once you reach $10,000 of work with the same CLIENT, your fees will be 5%.

 

Although you are working on the same overall project, you are now working for a different client.

Community Guru
Phyllis G Member Since: Sep 8, 2016
3 of 24

Preston H wrote:

Sorry.

 

Upwork is tracking your contracts by CLIENT.

 

Not by company. Not by contract. Not be project.

 

Once you reach $10,000 of work with the same CLIENT, your fees will be 5%.

 

Although you are working on the same overall project, you are now working for a different client.


 Preston, it's pretty clear that OP understands all of that. He's asking for help from UW for a way around the standard, automated process and I don't blame him. Perhaps the rest of us should endorse that very reasonable and logical request (provided we agree) and make room for a moderator to deploy some assistance.

 

I'm going to try to figure out how to flag this to get a Mod's attention.

 

ETA: I can't figure out how to do that. aarrgghh

Community Guru
Will L Member Since: Jul 9, 2015
4 of 24

It's a perfectly reasonable request that Upwork can surely resolve if the right person at Upwork gets involved. Considering that Upwork has said it wants to move upmarket and serve the needs of larger clients, this will become an increasingly common thing for a client to do.

Community Guru
Virginia F Member Since: Feb 15, 2016
5 of 24

Kevin,

 

You may have options. Here's my story:

 

I worked with a client (and her company) on enough jobs (all different) that we got to the 10% service fee. The original person who hired me added three other people from the same company to our message room. The original person who hired me was the "owner", and the people she added (that I worked with instead of her) were "admin".

 

I had seven (7) jobs with this company; all 7 contracts had different numbers. The jobs were different, the person I worked with was different, but when we got to that magic number, my fee went down to 10%.

 

A conversation with the original person who hired you may help to get this sorted out. I can't imagine they'd have a problem doing this for you.

Ace Contributor
Kevin C. N Member Since: Oct 4, 2016
6 of 24

So with this company, with worldwide offices and hundreds (thousands?) of employees worldwide... I have to take it that if they decide that instead of reporting to the "Associate Corporate Director of Marketing and Strategy" (yes, I just made that up) I should report to their "Digital Marketing and Product Brand Specialist", Upwork will be unable to realize that this is the same client? And so it is up to the freelancer to try to persuade this multinational company that one of their employees should allow the other to use his UW account to communicate with me?

 

It seems extremely unfair and rather convenient for UW, who will bag some extra cash in the process: not just the initial service fee, which I will probably get over in a week or so, but an extra 4-5 months charging a 10% fee instead of a 5%. And as Will mentioned, if UW is said to be aiming to up their game this is bound to happen more and more, so going back to my previous example, are you telling me UW will treat each of this company's hundreds of employees as individual clients instead of the company as a whole as a client?

 

Unbelievable.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
7 of 24

Hi Kevin, 


Could you please share the Contract IDs for the contracts that you're referring to? 


-Avery
Untitled
Ace Contributor
Kevin C. N Member Since: Oct 4, 2016
8 of 24

Phyllis, Will, thanks for the support guys!

Avery, thanks for stepping in, contract IDs are:

· Old Contract: 20610225
· New Contract: 21384678

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
9 of 24

Hi Kevin,

 

Thank you for following up with additional information. Unfortunately, these contracts are related to different Clients and won't be counted aggregately towards your Lifetime billings with the first Client related to your old contract. 

I do understand the importance of this for you. Kindly, communicate with your Client and they might be willing to offer you contract through Company account that brings more favorable conditions for you. 

Let us know if you need any further assistance.

Thank you.

~ Bojan
Untitled
Community Guru
Phyllis G Member Since: Sep 8, 2016
10 of 24

Bojan S wrote:

Hi Kevin,

 

Thank you for following up with additional information. Unfortunately, these contracts are related to different Clients and won't be counted aggregately towards your Lifetime billings with the first Client related to your old contract. 

I do understand the importance of this for you. Kindly, communicate with your Client and they might be willing to offer you contract through Company account that brings more favorable conditions for you. 

Let us know if you need any further assistance.

Thank you.


Wrong answer and horrible framing of the situation. This is not about a FL trying to optimize a loophole. This is about not penalizing a FL (financially) or a client (administratively) who have established a successful, long-term relationship from which everybody benefits--the FL, the client, and UW. 

 

Here is Kevin, keeping a large client happy and returning indefinitely, and you are giving him a choice of eating an extra $550 in fees or inconveniencing his client to accommodate UW.

 

If UW absolutely can't see its way clear to work around this from the FL job history end, then the very least it can do is offer to walk the client through whatever they would need to do in order to solve it from their end. 

 

 

 

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