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Same Company, new contract: Service Fee

Community Guru
Scott B Member Since: Nov 20, 2015
11 of 24

I had this same situation occur last year. A client started the project and then later in the year he wanted to transfer the project over to his partner with a new account being setup. I knew the fee was going to be an issue as my rate with them was also at 5%. I had them both reach out directly to UW in order to resolve and after numerous conversations they found no acceptable answers and so the contract remained with the initial person.  It's extremely unfortunate when this is an on-going project but I am not surprised that the OP here did not get the answer he was looking for. 

Community Guru
Phyllis G Member Since: Sep 8, 2016
12 of 24

Scott B wrote:

I had this same situation occur last year. A client started the project and then later in the year he wanted to transfer the project over to his partner with a new account being setup. I knew the fee was going to be an issue as my rate with them was also at 5%. I had them both reach out directly to UW in order to resolve and after numerous conversations they found no acceptable answers and so the contract remained with the initial person.  It's extremely unfortunate when this is an on-going project but I am not surprised that the OP here did not get the answer he was looking for. 


Givenn UW's professed values, priorities and aspirations, I'm flabbergasted. As a member familiar with UW's day-to-day operations and responses to snags, hiccups, and unforeseen consequences, I could not be less surprised.

Community Guru
Scott B Member Since: Nov 20, 2015
13 of 24

Phyllis G wrote:

Scott B wrote:

I had this same situation occur last year. A client started the project and then later in the year he wanted to transfer the project over to his partner with a new account being setup. I knew the fee was going to be an issue as my rate with them was also at 5%. I had them both reach out directly to UW in order to resolve and after numerous conversations they found no acceptable answers and so the contract remained with the initial person.  It's extremely unfortunate when this is an on-going project but I am not surprised that the OP here did not get the answer he was looking for. 


Givenn UW's professed values, priorities and aspirations, I'm flabbergasted. As a member familiar with UW's day-to-day operations and responses to snags, hiccups, and unforeseen consequences, I could not be less surprised.


 Beyond this it also puts the freelancer in  a very uncomfortable situation. I am either forced to ask my clients to raise rates in order to cover for my increased costs or I have to silently take it. I chose the former as frankly it's non-trivial dollars and not a situation I am responsible for. So when they could not get anywhere with UW (providing proof of being at the same company, same project, etc.) it was decided to leave the contract as it is. I feel badly that my clients had to spend the time here and ultimately did not get what they were after but I am also unhappy that I was forced to have make the call that led to a less than comfortable conversation over fees/cost. Upfront I am perfectly fine to have that but this was unnecessary friction based on the way things work here. 

Ace Contributor
Kevin C. N Member Since: Oct 4, 2016
14 of 24

Ok, so basically what UW (Bojan) is saying here is...

 

Let's imagine that my client is a large cola refreshments company, with worldwide offices and hundreds (thousands?) of employees worldwide (this is not my client, but I'm sure you get the idea...). Do I seriously have to take it that if this company decides that instead of reporting to the "Associate Corporate Director of Marketing and Strategy" (yes, I just made that up) I should report to their "Digital Marketing and Product Brand Specialist", Upwork will be unable to realize that this is the same company? And so it is up to the freelancer to try to persuade this multinational company that one of their employees should allow the other to use his UW account to communicate with me?

It seems extremely unfair and rather convenient for UW, who will bag some extra cash in the process: not just the initial 20% service fee, which I will probably get over in a week or so, but an extra 4-5 months charging a 10% instead of a 5%. And as Will mentioned, if UW is said to be aiming to up their game this is bound to happen more and more, so going back to my previous example, are you telling me UW will treat each of this company's hundreds of employees as individual clients instead of the company as a whole as a client?

Unbelievable.

 

Community Guru
Heaven H Member Since: Nov 24, 2015
15 of 24

I don't expect Upwork to change this. I had a client create a new company account under the exact same name. There weren't even other people involved; just a single client using the same name he used before, but, presumably, with a different company name, which I couldn't see. My fee went back up to 20% and Support said there was nothing they could do.

Community Guru
Will L Member Since: Jul 9, 2015
16 of 24

Upwork has said it is "... actively working with approximately 400 engineers, including both our employees and freelancers, to innovate and improve our platform."

 

What are these people doing if not improving the platform to allow clients and freelancers to work together with as little friction as possible?

Community Guru
Preston H Member Since: Nov 24, 2014
17 of 24

This isn't a technical issue.

It is a policy issue.

 

I think we can all agree that there is no "button" that the original poster can click to accomplish his goal. Customer Support doesn't have a button for this either.

 

Can this be done on the back-end by higher-up people who have access to the database? Yes. To do so is relatively straightforward.

 

So the real question here comes down to policies. One possible route Upwork could take would be to assign the original poster's previous work on this project to the new client, and let him count the earnings toward the discounted fee... and then DELETE this entire thread. It is quite possible that Upwork doesn't want to open the technical, logistical and financial "can of worms" that this decision entails.

Community Guru
Virginia F Member Since: Feb 15, 2016
18 of 24

Preston H wrote:

This isn't a technical issue.

It is a policy issue.

 

I think we can all agree that there is no "button" that the original poster can click to accomplish his goal. Customer Support doesn't have a button for this either.

 

Can this be done on the back-end by higher-up people who have access to the database? Yes. To do so is relatively straightforward.

 

So the real question here comes down to policies. One possible route Upwork could take would be to assign the original poster's previous work on this project to the new client, and let him count the earnings toward the discounted fee... and then DELETE this entire thread. It is quite possible that Upwork doesn't want to open the technical, logistical and financial "can of worms" that this decision entails.


Huh?  All due respect Preston, but there is nothing underhanded about this, and no reason for this thread to be deleted. If you're working for the SAME company but with a different employee of that company, that should most certainly not negate the opportunity to have your fees reduced. The option to add people to a message room is there for a reason - it means you can work with more than one person from the same company/client. Geez.

Community Guru
Preston H Member Since: Nov 24, 2014
19 of 24

Virginia:

I'm not sure where "underhanded" comes into any of this.

 

I hope the original poster accomplishes his goal.


I suggested that Upwork might want to delete this thread because they might not want freelancers to think this is an option.

Community Guru
Virginia F Member Since: Feb 15, 2016
20 of 24

Preston H wrote:

Virginia:

I'm not sure where "underhanded" comes into any of this.

 

I hope the original poster accomplishes his goal.


I suggested that Upwork might want to delete this thread because they might not want freelancers to think this is an option.


Underhanded came in when you suggested the thread be deleted because Upwork might not want freelancers to think this is an option. I'm assuming if it wasn't an option, I would not have reached the 10% fee level.  And honestly, I can't imagine that this scenario happens that often.

 

Since these jobs spanned 2017-early 2018, I can't remember exactly, but I think I either opened a ticket or talked via Live Chat to verify that the person who hired me originally only had to add people to our message room to allow me to work under the umbrella of her company. I most certainly did not want to have that conversation with her.

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