Saying "Bank not found" even with correct info

[292263ea]

Hello, I have recently tried to add a payment method to my account however it keeps saying "Bank not found" despite me contacting my bank to double check. Please help me with this issue.

[JoanneP]

Hi Jay,

One of our team members will reach out and assist you directly via a support ticket. Thank you!

[292263ea]

Thank you. I appreciate the assistance.

[292263ea]

Hello, i have previously reached out about it saying "Bank not found", and have talked to support. They have not helped at all. I have tried all the steps they suggested including clearing cookies, using a different browser, etc. Nothing has helped, i have even showed a video of the issue. Please i need some real assistance.

[NikolaS]

Hi Jay,

Thanks for following up. We checked and it seems that you are already in correspondence with our team on your support ticket. Please allow more time for our team to review your case and respond accordingly to your ticket.

Thank you,