Scope Creep Client: Dispute feedback/Reject refund request

[a-zbookkeeping]

Hi!

Hope this finds everyone well.

I have a scope creep client that I worked with via escrow. Job has been completed. Client has agreed in messages via UpWork to all conditions and approved the job. Then he continued looking for a way to demand a refund. I am attaching a screen shot where he acknowledges that the state return is correct. 

I have responded to feedback but I am also looking for the page where I can submit a request for removal as well as deny his request for the refund.

[a_lipsey]

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Lubov B wrote:

Hi!

Hope this finds everyone well.

I have a scope creep client that I worked with via escrow. Job has been completed. Client has agreed in messages via UpWork to all conditions and approved the job. Then he continued looking for a way to demand a refund. I am attaching a screen shot where he acknowledges that the state return is correct. 

I have responded to feedback but I am also looking for the page where I can submit a request for removal as well as deny his request for the refund.

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You have 100% JSS. I think your feedback to the client speaks clearly as to why he has rated you low. Wait until the new JSS comes around and if it drops you below 90%, only then remove it. There's no reason to waste the TR perk if it the review isn't threatening your TR status. 

[researchediting]

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Amanda L wrote:

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You have 100% JSS. I think your feedback to the client speaks clearly as to why he has rated you low. Wait until the new JSS comes around and if it drops you below 90%, only then remove it. There's no reason to waste the TR perk if it the review isn't threatening your TR status. 

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That is a valid argument for waiting. It's also true that both the client feedback and the freelancer response serve prospective clients as waving, glowing, burning red flags as long as they're visible. 

[JoanneP]

Hi Lubov,

I checked your account, and it looks like you have submitted a ticket to our team already. One of our agents will update your ticket to assist you further with your request.