Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Scope Creep Client: Dispute feedback/Reject refund request

a-zbookkeeping
Active Member
Lubov B Member Since: Oct 16, 2017
1 of 4

Hi!

 

Hope this finds everyone well.

 

I have a scope creep client that I worked with via escrow. Job has been completed. Client has agreed in messages via UpWork to all conditions and approved the job. Then he continued looking for a way to demand a refund. I am attaching a screen shot where he acknowledges that the state return is correct. 

 

I have responded to feedback but I am also looking for the page where I can submit a request for removal as well as deny his request for the refund.

a_lipsey
Community Guru
Amanda L Member Since: Jan 23, 2018
2 of 4

Lubov B wrote:

Hi!

 

Hope this finds everyone well.

 

I have a scope creep client that I worked with via escrow. Job has been completed. Client has agreed in messages via UpWork to all conditions and approved the job. Then he continued looking for a way to demand a refund. I am attaching a screen shot where he acknowledges that the state return is correct. 

 

I have responded to feedback but I am also looking for the page where I can submit a request for removal as well as deny his request for the refund.


You have 100% JSS. I think your feedback to the client speaks clearly as to why he has rated you low. Wait until the new JSS comes around and if it drops you below 90%, only then remove it. There's no reason to waste the TR perk if it the review isn't threatening your TR status. 

researchediting
Community Guru
Douglas Michael M Member Since: May 22, 2015
3 of 4

Amanda L wrote:


You have 100% JSS. I think your feedback to the client speaks clearly as to why he has rated you low. Wait until the new JSS comes around and if it drops you below 90%, only then remove it. There's no reason to waste the TR perk if it the review isn't threatening your TR status. 


That is a valid argument for waiting. It's also true that both the client feedback and the freelancer response serve prospective clients as waving, glowing, burning red flags as long as they're visible. 

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
4 of 4

Hi Lubov,

 

I checked your account, and it looks like you have submitted a ticket to our team already. One of our agents will update your ticket to assist you further with your request. 

~ Joanne
Upwork
TOP KUDOED MEMBERS