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Screen Capture Not Working

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Community Leader
Alexis A Member Since: May 18, 2020
1 of 7

I'm attempting to use UpWork's time tracker for the first time and the screen capture keeps only taking pictures of my homescreen. I'm on WordPress and have like 7 open tabs and it's not taking pictures of any of that. Is there anything I need to fix in my settings to resolve this issue? I'd hate for my client to think I'm not making progress because of the misleading screenshots.

 

AC9ECB5A-58C6-4F52-8A9D-11E41B72422B_1_105_c.jpeg

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
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2 of 7

Hi Alexis,

 

Could you, please refer to these help articles for troubleshooting tips and let us know if you still experience issues after applying them? 

 

Thank you!


~ Bojan
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Community Leader
Alexis A Member Since: May 18, 2020
3 of 7

I figured out the issue. Thanks.

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Active Member
Simona P Member Since: Jan 14, 2019
4 of 7

Hello there,

My screen capture is not working well - it's taking screenshots of my desktop while I'm working in photoshop?
I tried reinstaling the app and restarting computer, nothing worked.
Thank you

S

 

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
5 of 7

Hi Simona,

 

Could you please try the tips shared in this help article? Let us know if the issue persists so that we can assist you further.

 

Thank you.

~ Aleksandar
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Ace Contributor
Zoe A Member Since: Dec 16, 2018
6 of 7

Hey Alexis,

 

are you using a Mac?

 

If so you need to go into the settings and give the app permission - I had the same problem and found it happens with any app that wants to share screen - Zoom or other conferencing apps will do the same Smiley Happy

 

Zoe

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Ace Contributor
Zoe A Member Since: Dec 16, 2018
7 of 7

duh I just saw you resolved this!

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